Research On Service Parts Planning Method For L Company

With the rapid development of mobile communication products, the competition is getting more intensified, all the mobile phone mnufacturers pay more attention to after-sale services, which stimulates furious after-service contest in this industry.We know from the survey report that the customer satisfation of L company is the first in the field of mobile phone. but such a good service performance is at the high cost of the spare parts inventory. the spare parts cost is the main part of the cost of service. how to reduce the inventory on the premise to improve the hit rate of the materials, enhance a accuray of prediction, get a balance between the cost and quality, achieve the ultimate goal of “zero” material and inventory, is the focus of this paper. Based on the case study, trough the cumulative average method, the analysis method, the analysis method with the combination of qualitative and quantitative, and the advanced scientific method of ABC inventory management, we analyzes the fault rate curve and summarize a set of suitable spare parts planning method and model.No one model can solve all the problem of the prediction, you need to constantly sum up experience, continuouslly optimize method of spare parts forecasting, and establish strong inventory control system. research on the mobile phone service spare parts plan method is not only the basis of demand forecasting for L company, but also of great significance to all the brand enterprises in the industry. the conclusion of the study has enriched the field of demand forecasting content.