ITIL-Based IT Operation Management Applied

With the popularization of information technology, the enterprise is relying not only on the technology innovation, but also more and more on the information technology to enhance their core competence, IT has already become an essential part of many enterprises' business process. But IT operation management negative attendant problems become more and more outstanding, the enterprise how to improve the efficiency of IT operation, reduce operation costs, so as to maximize the utilization of IT resource is the long term goal of the IT manager.This paper is based on my understanding of ITIL, using the best practice in the IT management domain, firstly analyzes each flow relationship of the ITIL kernel module, and analyzes the ITIL implementation model and its shortcomings, secondly set up IT management evaluation model based on ITIL and the famous IT Service CMM, thirdly combined with enterprise management concept and management of statistical knowledge, evaluate the enterprise's IT operation management, and find out the problems existed in the IT operation management correctly. The full text is consistent with "analyzing problem – solving problem" idea, using the mathematical knowledge and management knowledge to solve the correspondence problem skillfully. In addition, we also notice that the implementation of ITIL requires the guide of project management methodology, and so the project management thinking is used in the implementation.The example in the paper is when I am in charge of the GAC TOYOTA IT operation management system improvement projects, using project management method to operate the whole project, and with the evaluation of IT operation management model, so as to verify the effectiveness of the model and the implementation model.