E Company Agent Maintenance Of Telecommunication Network Improvement Research

Telecommunication networks agent maintenance is a produce pattern of agent maintenance. According to this pattern, Telecom operators' self- or other-owned networks are maintained by third-party or coordinators. The core of it is improvement of the abilities of networks maintenance, the quality of networks maintenance and cost saving. Agent maintenance services include daily maintenance for telecom and computer networks and other fundamental equipments, emergency repair, refurbishment, security, network upgrade and expansion, networks management, networks optimization, data terminals, databases, computer networks, equipment cleanout and etc.Since the beginning of 21 st century, telecom industry is powered by scientific improvements & applications in the real world. As it's more & more flourishing, market competitions in telecom industry are more & more fierce. The operators are trying to improve their professoin & competitiveness by business outsourcing. At the same time, the agent maintenance companies are trying to develop better by providing professional agent maintenance serivices. In this circumstance, how to provide more professional, more efficient and lower cost agent maintenance services according to operators' demands is the key to coduct agent maintenance management.Illustrated by the example of E company, this paper decribes business outsourcing and agent maintenance research, summarizes the development if local & foreign telecom agent maintenance and current working pattern of telecom agent maintenance and introduce E company's operating conditions. Then, this paper analyzes the present situations of E company's aget maintenance management from business structure of agent maintenance management and the items of agent maintenance and concludes that the issues of low-efficient, high-cost and the quality of services exist in E company's agent maintenance management. In order to solve the issues and improve the guidelines and working concepts by modern service theories, this paper provides an optimization solution, which includes 4 parts: ogranization structure, management items, staff training and integrated utiliztion of agent maintenance resources. Further, this paper provides the concrete measure to guarantee the implementation of the optimized solution of agent maintenance management, including construting advanced agent maintenance management technical platform, perfecting the layered agent maintenance system, strengthening agent maintenance refined management, improving the ablities of network security guarantee and setting up full-scale multi-specialization coordinated emergency safeguard system.This measure could also help E company solve the current issues, improve its competitiveness and win better development in agent maintenance market.