The Study On The Construction Of Informationalized Tax Services Management System For Guizhou National Tax Bureau

Building service-oriented government is the reform target of our government, as well as hot research topics of public management, administration and political science.The tax authority is the administrative law enforcement organ of government,building service-oriented tax authorities is an important part of building a service-oriented government. This article studies on the informationalized tax services management system for Guizhou national tax bureau,which will have a very important significance of building service-oriented tax authorities, increasing the satisfaction and compliance with tax law of taxpayer, improving the quality and efficiency of tax collection and administration, reducing the cost of tax, ensuring the revenue of our country, building a harmonious environment of tax.This article combines good governance theory, new public service theory,government reform theory, e-government theory and other related theory of public management,as well as IT service management theory, with the work practice of Guizhou national tax bureau, studies and designs the informationalized tax services management system which may promote the transition from the administrative taxation organ to service-oriented tax authorities for Guizhou national tax bureau. The system includes a virtual flat, networked, flexible of electronic tax structure,innovative management system and work-flow, scientific method for knowledge management,construction of organizational culture and performance appraisal.This article mainly uses the literature research method and the survey research method. Firstly, according to the theoretical basis, giving the definition of informationalized tax services management system for Guizhou national tax bureau.Secondly, this article researches and studies the current problems for construction of service-oriented tax authorities of Guizhou national tax bureau, puts forward the existing problems and analyzes the essential reason of the problems. Thirdly, it discusses how to effectively promote the transition to service-oriented tax authorities of the informationalized tax services management system, and conducts the SWOT analysis of building programs. Finally, it discusses the effectiveness of constructing the tax service management system of Guizhou national tax bureau.