TQM Practices And Employees' Role Stressors

The world economy is constantly changing and with more and more competitive situation, so now the quality has become the core elements of the enterprise based on. If enterprises want to gain more continous improvement of the quality, then need to call for full participation of all members, employees participate in the process of organizational activities will produce the role of pressure. The organization should consider the effect of total quality management on employee role stress, which is seldom seen in domestic and foreign research.The core of this paper is to reveal whether the total quality management measures can be used as a way to reduce employees' role stress. Through induction and analysis of the relevant literature, theory research, this paper made a conceptual model of the relationship between TQM and employees' role stress. On the basis of design the questionnaire, this paper puts forward the reasonable hypothesis, through on-the-spot investigation to collect data from 188 companies paid out 250 questionnaires, recycling of 224, recovery rate was 89.6%, of which 212 valid questionnaires, effective rate was 94.6%. Then use the SPSS and AMOS statistical analysis software to analyze data in order to obtain the empirical research conclusion.Results show that to organize the implementation of total quality management, the influence of the relationship between the various elements of total quality management and the employees' role stress elements are inconsistent. Among them, the total quality management in process management has a significant negative effect on role stress, which can reduce the employees' role stress; Strategic planning and customer and market have significant positive effects on role stress, which can enhance employees' role stress. So the organization should consider the specific impact of the relationship between TQM and role stress, which can effectively reduce the employees' role stress and stimulate staff's work enthusiasm, arouse the enthusiasm of staff, and enhances the working efficiency of the staff, achieve win-win effect.