The Construction Of Tax Service Quality Evaluation System Under The New Public Service Theory

In recent years,the new public service theory has received extensive attention and recognition in the field of public service,and our country is actively exploring the road of building a service-oriented government and building a harmonious society.Since the reform and opening up and the introduction of the socialist market economy system,China's economic and social construction has been developing rapidly and steadily.As an important part of national financial income,the tax work has been occupying an extremely important position in the government's public service.Therefore,it is urgent to improve the quality of tax service and the construction of service tax authorities.In order to achieve the purpose of improving the service quality of the tax department and optimizing the work of tax payment service,we need to establish the corresponding supervision and feedback mechanism.Using research methods of literature research,Delphi expert consultation method,Percentage weight method and practice analysis,we had understood and analyzed the theoretical basis of current tax service quality evaluation system and the research status and practical experience;constructed a complete tax service quality evaluation index system;analyzed the current tax service status of Tianjin Binhai New Area,the fourth local tax bureau,and found out the problems existing,and finally putted forward the corresponding optimization countermeasures.