Research On The Centralized Operation Mode Of The ABC Branch In The Background

With the deepening of China's reform and opening up,especially since the entry of foreign banks into the Chinese market,the pressure of competition in the banking sector is increasing.In order to meet the growing customer demand for financial services,a series of changes in the functions of banks,from the traditional currency settlement operators and intermediary,gradually transformed into a full range of financial service providers;bank outlets also turned into retail financial supermarket.Corresponding to the operation management and operation system of the bank's internal adjustment must be made,improve work efficiency,ensure the quality of work and unified operation standard as the basic guarantee for the bank to provide quality and efficient financial services for customers.Under this trend,the Agricultural Bank through the recycling process,the reform of their own make snap operation and management mode,will originally change unit decentralized operation mode orders,background operation for the centralized operation mode for a single dot,will be part of the transaction processing and risk management function to the background transfer,aimed at reducing the branch teller the operating pressure and the network operation supervisor audit pressure,ensure business process standardization,improve the service efficiency.The change of process and bank outlets such a strategic transformation to adapt from the aspects of business processes to ensure the transition from operation to the teller marketing supervisor have more time and energy to the network operation integrated management.Since 2010,the Agricultural Bank established a centralized operation,centralized authorization,centralized supervision for the content of the "three concentration" project,has completed the construction of centralized authorization system,centralized operation platform design and development,operation supervision platform,set up a centralized operation service platform bankwideconsistent.At the same time,the supervision system of data sharing as the starting point,supervising system of accounting supervision and implementation of functional integration,to counter transactions full,full and comprehensive supervision.The starting point of this work is on the ABC L branch since after the implementation of centralized operations too prominent operation line staff morale,collaborative work before and after the process is not smooth,the background concentration of the operation mode of repeated audit,and analyze the causes of the problem from the agricultural bank management system,operation evaluation system and business process setting,and finally puts forward the network operation line staff motivation,operation line professional skill,have a certain tolerance appraisal system and implementation of optimization suggestions.Commercial banks to implement the background centralized operation mode is to represent the general trend driven,but because of the wide scope of bank management and operation,high strength,high complexity,commercial banks encountered various problems in the implementation process of centralized operation mode.Only the theory innovation and practice organically and to adjust,in order to give full play to the advantages of centralized backstage operation mode,stable operation,norms of commercial banks,and thus effectively enhance the customer service experience.