The Research On Risk Management Strategy Of The Service Quality Management Platform Of Group Customers In China Mobile

Project is in a limited amount of resources and the limited amount of time needed to complete the one-time task,may occur during the process of implementing the uncertainty of the impact of the implementation of the aim of the project is the risk.Successful group customer business development is not only the powerful weapon for the development of high-quality user,is also an important fortress,maintaining customer group only succeeded in developing a large number of group clients,and successfully hold these customers,to ensure the steady growth of business income,expand market share steadily.An operator is the most complete communication service covers domestic operators,covers from the mobile business to all aspects of the fixed-line business,some operators group guest business is market breakthrough,a build competitive advantage,one of the focus of company leaders are of the utmost importance to the development of group client's business.In this paper,combining with the project risk control knowledge learning and accumulation,using relevant risk control,the research method and tool for China mobile group customer business support system construction project risk identification and analysis.By targeting the own features of the project risk control system project construction management,reduce the risk in the process of project implementation.This article through to in the mobile customer service quality management platform project case studies,made a similar project in the process of risk identification,assessment of the possible and coping strategies,through the project implementation process to control risks effectively,reduce the project risk may bring harm to the project.Risk control and management in the same system construction for sharing experiences and reference.