Research On Interaction Of Railway Self-service Ticket Vending Machine With User Behavior

In the process of rapid development of Chinese society,various problems have been formed,such as regional gap,urban and rural gap,aging and so on.Under the information background,the "digital divide" is an epochal problem caused by these gaps.The emergence of the digital divide makes some people without full enjoyment of the convenience brought by science and technology.Social public service facilities constitute an important part of people’s daily life,and self-service terminal service has begun to popularize.However,due to the cognitive difference of information self-service terminals,the utilization rate of public self-service terminals is still very low.But at present,the development of self-service terminal in the domestic market still stays on the level of technical realization,which is far from the strength and foothold of foreign research and development.The research on interactive design of self-service terminal is mainly focused on the interface,There are few researches on the behavior of users when using terminals and the relationship between them.At the same time,the interaction mode of terminal is based on information logic,which can not match low information and recognize user’s usage behavior.Therefore,we still need to make a more comprehensive study of terminal interaction mode.Taking railway self service ticket terminal as the breakthrough point,this paper explores the main problems of self service terminals,and the behavioral differences between users at different cognitive levels in the actual use of terminals.We will be divided into information rich and information poor with the cognitive ability of information digital products.In the Hangzhou Railway Station self-service ticket hall for field research,let the subjects buy a ticket in the way of cash and cloud flash.It also focuses on recording the behavior trajectories of the interaction between the operator and the terminal,so as to analyze the difference between the cognitive behavior patterns of the differentiated users and the actual problems encountered in the interaction.And the relationship between the hardware and the interface in the human-computer interaction is further studied and what interactive logic is explored to better adapt to all kinds of cognitive level users.The research finds that for self service terminals,the information rich people rely mainly on the interface to find and fulfill their needs,while the information poor people are still helping themselves find answers based on the traditional idea of dealing with things and analyzing activities.But at present,the interaction mode of self-service terminals isonly suitable for the former.However,at present,the interactive logic of self-service terminals is often only applicable to the former,and the latter is often passive in its interaction.Therefore,the development of a feedback mechanism that can accommodate various cognitive modes and cooperate with them can solve this problem well.