| With the arrival of the era of intelligent interconnection,the service industry is developing rapidly in China.The traditional cleaning industry is unable to adapt to the current economic development in terms of cleaning efficiency,cost control and personnel renewal.Especially in large public clean spaces such as airports,the transformation of the industry is imperative.Through the investigation and analysis of the cleaning industry,it is found that the traditional cleaning equipment has obvious homogeneous competition and weak brand effect.With the continuous transformation of the design paradigm,how to create product differentiation competition from the perspective of improving service ecology has become the key to the transformation and upgrading of the traditional cleaning industry.Based on the theory of service design,this paper explores an unmanned cleaning vehicle service system suitable for the airport service context through the three factors of service,interaction and experience as well as the research of unmanned cleaning vehicles.This paper based on the research of the industry,stakeholders,unmanned cleaning product system,clarified the relationship between the service provider and the service object in the unmanned cleaning car service system,and sums up the pain points and demand point of the industry and the various stakeholders,build the unmanned clean car service design system with three elements of product,user and service.Then,combined with this service design system,use the integration of service,interaction and experience as the design goal,from the double way,emotional,surprise three levels,proposed unmanned cleaning vehicle product service design strategy based on interactive design methods.Finally,its strategy and design principles were brought into the design practice of Lionsbot unmanned cleaning vehicle service system,so as to improve the usability goal and user experience goal of the entire cleaning service system. |
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