Research On Experience And Service Design Of Intangible Cultural Heritage Museum (Skills)

With the progress and development of new technologies and cultural communication,the objects of service and experience design have gradually shifted from the commercialization of enterprises to the service and education industry.In the process of their popular application,service and experience design have been practiced in more and more fields,such as maternal and child services,offline banking services,medical services,etc.In recent years,the hot of intangible heritage has promoted the construction of the Intangible cultural heritage exhibition museum.Also,the audience's demand for the experience optimization of intangible cultural heritage exhibition museum becomes more and more urgent.As the spatial carrier of exhibition,the intangible cultural heritage exhibition museum is the existence form of Intangible cultural heritage activities,which contains various activities and the spatial relationship of the exhibition museum.Therefore,research on the experience and services of the intangible cultural heritage exhibition museum is not only the basis for optimizing the inheritance experience,enhancing the attractiveness of the intangible cultural heritage exhibition museum and enhancing the audience's visit satisfaction,but also an important factor in considering the operation and construction of the exhibition museum.Based on the experience and service design,this article introduces the combined dimensions of service and experience design.And the role of service and experience in optimizing the development of audience services is discussed under the transformation of the intangible cultural heritage exhibition museum.In the exhibition design of the Intangible exhibition museum,the elements of experience and service are summarized.Based on the design,psychology and management theory and combined with the exhibition design theory,strategies and development suggestions for optimizing the audience experience are proposed.Under the background of the transformation of the intangible cultural heritage exhibition museum,it can provide services that meet the needs of the audience and bring more diverse experience to the audience.From the design of the exhibition in the Intangible exhibition museum,the article sorts out the current exhibition status and difficulties,and generates a service strategy for the operation,real experience,and virtual experience aspects.Taking the intangible cultural heritage of skills as an example,and the thinking of experiential service design of the intangible cultural heritage exhibition museum is proposed.It is also applicable to the other service design strategy of intangible cultural heritage exhibition museum,and looks forward to the long-term development goals of intangible cultural heritage exhibition museum in the future.