The Legal Application Of Consumers' Regret Right System For Online-shopping

With the continuous development of Internet technology,many merchants are seeking business opportunities on the Internet platform to gain more commercial interests.Consumers also use online-shopping to enrich their shopping experience.Consumers enjoy the convenience of online-shopping while also experiencing the problems caused by online shopping.Consumers can not really feel the material,size and feel of the goods,and can only rely on the introduction of merchants and other buyers' comments in the comment area to make inferences about the quality of the goods.Some online-merchants exaggerate the advantages of goods,not to talk about the shortage of goods,causing consumers difficult to judge.The system of regrets gives consumers the right to return goods without reason through the Internet shopping.If consumers buy goods through the Internet,they are dissatisfied with it,consumers can return the goods to the operators,and consumers do not have to explain any reasons.After receiving the returned goods,the operator will refund the full payment to the customer.Giving Internet consumers the right to regret can alleviate consumers' concerns to a certain extent and enhance consumers' confidence to buy goods online.Some online operators in foreign countries have won the market by giving online consumers the right to return goods without reason,so as to broaden their business areas and gain more commercial interests.Then gave online consumers the right to regret became their business practices in parts of the country.Finally,the legislative level confirms the system of regret of online consumers.In 2014,the revised consumer rights act of China has added consumer regret rights,giving consumers the right to return their products without reason to return them.Most of goods purchased online by consumers are applicable to the system of regret: consumers can return the goods to the operator without explanation for a certain period of time when they receive the online shopping goods,and the operator will refund the full payment to the customer after receiving the returned goods.Because the online consumer regret right system started late in our country,the legal provisions are not perfect,and online operators andconsumers have encountered some difficulties in the process of applying the right of regret.Some online operators are malicious to avoid the application of the system of consumer regret,in order to reduce the obligations of operators.The imperfect system of regret has caused some moral hazard,and some operators and consumers in online shopping have abused the system of consumers' regret to seek illegitimate benefits for themselves.Consumer regret right system applicable to the range of goods caused by e-commerce and online shopping consumers dispute.By studying the online consumer regret right system in the applicable condition and practical operation rules,in the online shopping consumer regret right system for online operators and consumers the rights and obligations between the analysis to find the reasons are:First,the consumer regret right system gives the online operator the heavy duty of operator;Second,the consumer regret right system overprotected online shoppers;Third,the consumer regret right system applies the product range is fuzzy.Clarify the disclosure and disclosure obligations of online operators and online shoppers,and then make clear the range of goods that are applicable to the system of regret of consumers in online shopping.Third,refine the consumer regret right system in e-commerce mode of exercise program,finally to configure the rights between online shoppers and operators properly helps to resolve the dilemma of the consumer's regret over the Internet.