Research On Non-litigation Dispute Resolution Mechanism Of Internet Finanial Consumption Disputes

With the rapid development of technology in the Internet era,the application of APP,big data and shared economy theory has greatly changed the operation mode and form of traditional finance.With the gradual development of Internet finance,the innovative financial models such as third-party payment,P2 P network loans,installment payment and "Jingdong baitiao" have gradually permeated our life.Financial management and investment are no longer unattainable,and the "grassroots finance" attribute of Internet finance has made finance easy to obtain.The low cost of Internet financial transactions,rapid spreads and widespread avilability have attracted a large number of consumers.At the same time,due to problems such as asymmetric information and lack of professional knowledge,the disadvantaged position of consumers in the Internet finance industry has become more apparent.The traditional approach has not effectively solved the dispute.Therefore,it is of great significance to analyze the deficiencies of existing dispute settlement mechanism and discuss how to improve the solution path of China’s Internet financial consumption dispute.This paper is mainly divided into four parts:The first part is an overview of the basic issues of China’s Internet financial consumer disputes and non-litigation resolution mechanisms.This section first clarified the concept of Internet financial consumer disputes and non-litigation resolution mechanisms.On this basis,starting with data analysis,we will look at the status quo and characteristics of China’s Internet financial consumer disputes and non-litigation resolution mechanisms.The second part mainly explores the main ways of non-litigation resolution mechanism in China through empirical research.This section starts with legislation,Internet financial operaters,complaints to regulatory authorities,arbitration,etc.to explore the dispute resolution provisions and operating conditions of China’s Internet financial consumer disputes under these modes.The third part is the lack of non-litigation resolution mechanism for China’s Internet financial consumer disputes.This part is mainly based on the empirical research provisions of the previous section,and analyzes the existing shortcomings of China’s existing dispute resolution approaches.This part mainly starts with the legislative dimension,entity rule dimension,program operation dimension and follow-up implementation guarantee,tosummarizes and analyzes the predicament that internet finance consumers have when defending rights.The fourth part is the improvement of the non-litigation resolution mechanism for China’s Internet financial consumer disputes.This part mainly aims at introducing an independent third-party dispute resolution agency and establishing a unified dispute resolution system by drawing lessons from some advanced foreign and domestic practices.