Research On Optimization Of 12333 Service Platform In Hohhot City

The 19th National Congress of the Communist Party of China opened a new journey of national development in the new era.The people-centered development orientation constitutes a new era background for the promotion of social security system construction.It determines that social security is not only related to the protection of basic people's livelihood,but also meets the needs of urban and rural residents.The need for a better life and the major institutional arrangements for maintaining the common prosperity of all people.Adhering to safeguarding and improving people's livelihood in development is one of the basic strategies for adhering to and developing socialism with Chinese characteristics in the new era of the 19th National Congress.Social security is the foundation of the people's livelihood.For this reason,the 19th National Congress clearly put forward the"strengthening of the social security system." The 12333 telephone consultation service platform is one of the important means for the human resources and social security departments to promote the construction of the social security system.The level of construction and quality of service directly affects the construction of the social security system.How to better promote the construction of social security system and promote the smooth transformation of service-oriented government is becoming more and more important.This is also a key measure to ensure the vigorous development of China's human resources and social security undertakings in the new era.In this context,based on the concept of e-government and service-oriented government,and based on the new public service theory,information communication theory and Maslow's hierarchy of needs theory,this paper has conducted in-depth research on the 12333 telephone consultation service platform in Hohhot.After reading a large number of domestic and foreign literatures and research results,through the combination of theory and practice,compare research and other methods,the author deeply understands the work objectives and development status of the 12333 telephone consultation service platform in Hohhot.Through comparison,it is found that the platform has social awareness,system construction lag,positioning deviation,information closure,poor hardware and software,weak personnel,etc.,through in-depth analysis of the causes of problems,propose to strengthen the dissemination of the public,improve the law,improve the operational mechanism,precise positioning,information sharing,strengthen the construction of personnel equipment and other aspects.It is hoped that these measures can be used to optimize the construction of the 12333 telephone consultation service platform in Hohhot,so as to improve the service quality of the human resources and social security departments and contribute to the construction of service-oriented government.