Research On Administrative Mediation Problems And Countermeasure In Changchun Consumer Rights And Interests Protection

As one of the mediation systems,administrative mediation by persuading and educating the parties involved in disputes to reach agreements voluntarily with each other,reach agreement on the premise of equal consultation,and thoroughly solve contradictions and disputes.It is also commonly referred to as government mediation.Consumer rights and interests protection also occupies a large proportion in administrative mediation work.Educational guidance and protection of consumer rights and interests is an important content of administrative mediation service to the public and scientific development.This paper has carried out research on the protection of consumer rights in Changchun City,through the study of new public service theory,to explore the problems and Countermeasures of administrative mediation in Changchun consumer rights and interests protection work.On the basis of studying the relevant theories of administrative mediation and consumer rights protection,this paper expounds the status quo of the administrative mediation center of consumer rights protection in Changchun City,and summarizes the current situation of administrative mediation according to the mediation results,and puts forward the following four problems: weak mediation authority,an analysis of the precautions of the existing problems of consumer protection administrative mediation in Changchun City.By introducing the situation of administrative mediation in the protection of consumers' rights and interests in foreign countries such as the United States,Germany and Japan,according to administrative mediation,you can get excellent experience in foreign consumer protection: complete legal system,authority of law enforcement agencies,ownership of consumer rights and interests protection groups,diversification of dispute handling methods and emphasis on consumption.The correct guidance of the person.Finally,based on the above premises,this article gives several administrative mediation countermeasures for the protection of consumer rights in Changchun City,including improving corresponding laws and regulations,perfecting internal linkage mechanism,coordinating multi-party participation in mediation,strengthening correct educational guidance and creating multi-party coordination mechanism,with a view to improving the existing problems and improving the progress of Changchun Industry and Commerce Bureau.One step to improve the ability to solve consumer disputes.This study can further enable the industrial and commercial departments to play an effective role of administrative mediation in safeguarding consumer rights and interests,and promote the stable and harmonious development of society.