Research On Issues And Countermeasures Of The Protection Of Consumer Rights And Interests By Market Supervision Departments

In recent years,with the continuous strengthening of the work of the supervision department,the deepening of social supervision and the continuous improvement of citizens' ability to safeguard their rights,generally speaking,The market order is more standardized and orderly,and the consumption environment is safer and more secure.Especially the promulgation and implementation of the new law on the protection of Consumer Rights and Interests Protection Law,As well as the promulgation of the "Measures for the Administration of Online Transactions" and the new "Advertising Law" one after another,it has pointed out the direction for solving the emerging consumption problems that have emerged in recent years.To a certain extent,it has also provided more security for people's consumption behavior and more support for the protection of consumers' rights and interests by the regulatory authorities.However,we still need to see that,Consumption conflicts still exist in large numbers,Consumer disputes,especially major consumer disputes,still occur from time to time.As the core functional department of consumer rights and interests protection,the market supervision department,while comprehensively deepening the reform of "deregulation",clarifies the functional responsibilities of the department,how to further improve the consumer rights and interests protection function,and how to do a good job in consumer rights and interests protection are realistic issues that need to be considered and solved urgently.This paper takes the consumer rights protection function research of the state market regulatory administration as the main idea,Starting with a consumer rights protection case that has aroused widespread public concern,"Mercedes-Benz female car owners are crying for rights protection," This paper expounds the implementation status of the functions of the Market Supervision Bureau in the protection of consumers' rights and interests,This paper analyzes the existing problems and causes in the implementation of the functions of the market supervision bureau in the protection of consumers' rights and interests,and puts forward some ideas to improve the functions of the market supervision department in the protection of consumers' rights and interests in combination with the transformation of the functions and responsibilities of the market supervision department under the background of the "deregulation service" reform,and in connection with the "stakeholder theory" and "collaborative governance theory".The main content of this paper includes the following aspects : First,to clarify the purpose and significance of this study,review domestic and foreign literature research,introduce the ideas and methods of the research,and define the concepts of decentralized clothing,market supervision,and consumer rights protection,and introduce the application of this research The basic theories such as the stakeholder theory and collaborative governance theory.Then,it introduces a case of consumer rights protection,clarifies the functions and responsibilities of the Market Supervision Bureau in the protection of consumer rights and interests,evaluates the implementation of the consumer rights protection function of functional departments,and analyzes the existence of market supervision bureaus in the implementation of consumer rights protection Problems and their causes.Finally,combined with the changes in the functions and responsibilities of the market supervision department in the context of decentralized service,the idea of improving the consumer rights protection function of the market supervision department was put forward.That is: implement information disclosure to make information more transparent;consolidate market supervision and ensure product quality;strengthen complaint handling to protect consumer rights;do consumer education to make consumers more empowered,Based on this thinking,combined with the problems and reasons of market supervision departments in the implementation of consumer rights protection work functions,and deepening the implementation of the "decentralized service" reform requirements,from system construction,work linkage,team building,and supervision concepts In these aspects,specific measures for market supervision departments to improve consumer rights protection functions were further included,including:(1)Strengthening system construction and strengthening system protection.The first is to improve departmental regulations,the second is to unify internal work processes,and the third is to improve regulatory standards.Make a linkage and make good use of a net(12315).The second is to cooperate with relevant departments to play a good card(Consumer Rights Protection Committee).(3)Strengthen the construction of law enforcement team and improve the quality of the team.One is to strengthen business training in law enforcement and case handling,consumer rights protection,etc.The second is to establish a talent pool of law enforcement and mediation experts.The third is to establish and improve the team evaluation mechanism.(4)Change the supervision concept and innovate the supervision mode and means.One is to strengthen administrative guidance and encourage industry self-disciplineand enterprise autonomy.The second is to advocate coordinated governance and guide the society and the public to participate in supervision.The third is to increase information disclosure and give full play to the role of credit supervision.(5)strengthening education and guidance to help consumers stand on their own feet.The first is to strengthen its consumer rights in the sense of ownership.Second,we should try our best to cultivate their correct consumption consciousness.Third,we should vigorously enhance the skills of consumers to safeguard their rights.