Research On Z County's Problems And Countermeasures In Promoting "E-Government Services"

The work of "E-Government Services" has been going well everywhere.The situation of the work "E-Government Services" has great significance to the construction of Service-oriented government.Lot of pressure has been push to the county government after the policy of "Streamlining government and delegating authorities",not only because county government need to deal the situation directly to the public,but also need to be the good example and the leader of the township government.Therefore,the work of "E-Government Services" is very important to the government of cunty.At the same time,the internet has change people's live style,it's very convenient to shopping or purchasing online,it makes people have willing to finish the government services online,Author consult the literature of E-government services,found out that most scholar study the "E-Government Services" focusing on the level of national and provincial.But for the government like Z county which is actually doing this work,there just few suggestion about it.This essay study at the process of getting Business License to react the situation of the work "E-Government Services" in Z cunty,Guangdong Province.After understanding the goal of "E-government Services",author try to use the platform of"E-Government Services",also interview the people who are using government service and the people who work for government,all this are in order to found out the problem and issue of Z county's "E-Government Services" work.The author has found out that there are many dilemma and problem in Z cunty,such like low cognition of government employee,low utilization rate,low efficiency,lack of coordination between departments,public information security,,etc.Based on the forward research and experience,the author believes that the influence of bureaucracy is the main reason for the long workflow,and the low ability to use digital and lack of online consultation service are the main factor of low utilization rate.Low advance infrastructure,unclear data demand,lack of collaborative channels,lack of effective assessment system are the reasons of the problems of Z county's"E-Government Services" work.Author combine Administrative ecology theory,Seamless government theory,The new public service theory and the situation of Z cunty,give some suggestions for the work "E-government Services" of Z cunty,including strengthening the use of information technology like artificial intelligence,big data,blockchain,Internet of things in order to improve the working efficiency of government employee,ensure the safety of public information and reduce the risk of corruption.At the same time,improving the organizational structure,improving the assessment system to encourage the work enthusiasm of government employee,so they can provide a better services for the public.At last,by strengthening training,and strengthening cooperation with enterprises and social organizations,to enhance public awareness of "E-Government Services",finally to get the using rate up.This essay focused on the county level,which is more suitable for county government's work,the suggestions are also more well-directed.It provide suggestion and experience to the government which has the same problem as Z county,also give feedback to the top-level design of "E-Government Services".