Study, Based On The Crm Of County Government Services, E-government Construction

With the information era of rapid development of electronic affairs has presented, from internal to external coordination in the face to the transition, from the management to the services for their shift, from the government is the center to the public to change. Advertised in the office automation static the government web site development model has not adapted to the development of the new century, in theory or practice in foreign affairs, the electron has an irresistible public service development orientation to the internet to provide a platform, you see, whom you touch, interactive, convenient and efficient openness and transparency of the online service characterized by service-oriented electronic the current electronic the development trend. Service-oriented e-government has become one of the countries and regions of the important the modernization level landmark.The county level, the government directly face to face the public and public responsibilities and obligations, is our country and government administrative basis, the electronic the construction is an important component of the construction of, Concocting "service-oriented government" and "harmonious society" practice is to play a role. County affairs of the outstanding characteristics are directly facing the user is to communicate and interact on the forefront of providing services, direct embodiment of the government service quality and efficiency of the construction of the electrons with the core values and ultimate goal should be focused on public service the optimization and improvement. So, of the public and to public demand for the centre, to promote electronic online exchange of the interactive capabilities and online transactions service-oriented the administrative capacity building in the county government has the important strategic necessity and practical application. However, the county government on service-oriented the construction of electronic channels exist in the service be improved and integrated information resources is not enough, departments application systems lack of co-ordination work, service maturity(range and depth) not high and so, the content and form a technical light, the portal functionality to be improved, including "information isolated island" and "information uninhabited island" and other problems still exist.This is largely because of the construction of county government in electronics, not to the public, the public service and ignoring the need to provide quality of services and created an administrative and construction of the actual application that the discrepancy, information technology applications and public demands are out of joint and partial delivery and service transformation of the system is out of joint. Against the administrative service of the problem, I was thinking by introducing crm to establishment of a county government service-oriented electronic affairs.CRM is a kind of "to customers, service to all core" management thoughts. The crm ideas into the county level by the administrative building to an administrative development orientation and the realities of the public service is not the objective needs, crm ideas from the introduction of the construction of electronic service-oriented the necessity of the feasibility study, the documents referred to, like case studies, research and reference to such methods of the advanced experience and documents and information, doctrine and case studies, promote the use of crm improving service-oriented electronic the development strategy. To build a in open, transparent and shared, convenient and efficient coordination, characterized by service-oriented electronic mode of county affairs, the construction of electronic service-oriented.