On The Protection Of Consumers' Rights And Interests In Automobile Consumption

With the development of economy,the car ownership is increasing day by day,which is accompanied by more and more complex disputes in the process of automobile consumption and many difficulties in consumer rights protection.Automobile is different from general consumer goods,it has higher economic value and more complex structure.Based on the consumer protection law,this paper discusses the defects of the regulations on the liability for the repair,replacement and return of household automotive products and the regulations on the administration of the recall of defective automotive products,focusing on the impact on the protection of the rights and interests of automotive consumers.In our country,automobile consumers are a huge consumer group.However,in recent years,the cases that the rights and interests of automobile consumers are not effectively protected are increasing.In the process of sales and after-sales,consumers are in a weak position due to the information asymmetry.When there are quality problems in the purchased automobiles,due to the lag of regulations on the responsibility for the repair,replacement and return of household automotive products and regulations on the administration of recall of defective automobiles,the disputes in the current automobile consumption can not be solved directly and effectively.As a result,the dealers make use of the loopholes of laws and regulations to cause various problems in the consumption process,which leads to the consumption in the automobile consumption The rights and interests of consumers are infringed and it is difficult to safeguard their rights,so it is urgent to provide an efficient way for consumers in legislation and supervision.The thesis consists of five parts:The first part is the introduction,which mainly introduces the background and significance of the topic,the research status at home and abroad,as well as innovation.The second part is an overview of the automobile consumers and their rights and interests protection,starting with the general consumers,and then defines the automobile consumers,studies the contents of the automobile consumers' rights and interests protection,and analyzes the links in which the consumers' rights and interests are easily violated in the automobile consumption.The third part analyzes the problems in the process of automobile sales and after-sales,points out the problems in the protection of the rights and interests of consumers in China's automobile consumption from the aspects of legislation,consumption,after-sales,consumer rights and consumer rights protection.These problems together lead to the poor protection of the rights and interests of consumers in the process of sales and after-sales,which needs to be found out in China Corresponding solutions.The fourth part explains the legislation and relevant practice of the developed countries in the protection of automobile consumers' rights and interests,and compares it with the current legislation and relevant provisions of our country,and summarizes the Enlightenment of our country in the protection of automobile consumers' rights and interests.In the fifth part,according to the current situation of the infringement of the rights and interests of consumers in China's automobile consumption,the corresponding measures are put forward from four aspects: legislation,consumption links and after-sales,the protection of consumers' rights and the protection of consumers' rights.Mainly from the improvement of existing laws and regulations,the standardization of all aspects of automobile trade,clear content of consumer rights protection and improve the path of safeguarding rights to solve the problem of consumer rights protection in automobile consumption.