| Under the background of the era of online shopping,consumers can freely choose goods and services according to their own time,preferences and so on.Consumers' buying behavior and purchase process have also changed.It is no longer an illusion not to leave home to buy all over the world,and online shopping is gradually becoming a common way of daily shopping for consumers.According to the analysis of consumers' complaints about online shopping in recent years,it has been found that the complaints about online propaganda and actual goods have been high,and other online acts,such as false propaganda and fraud,have also been repeatedly banned.All transactions in online shopping take the form of online transactions,which makes it difficult for consumers to obtain evidence when there are problems and can not protect their rights and interests in time.When online shopping,consumers can only understand the quality of goods through the online store information of operators.The quality of service of operators directly affects the repetitive purchasing decision-making behavior of consumers.The uneven quality of goods leads to the complaint rate of online shopping and the surge of consumer dissatisfaction.The data released by the Consumer Association of our country show that the industry with the highest consumer complaint rate is the field of online shopping at present.Compared with the present situation of the development of the online shopping market in foreign countries,the development of the environment improvement and promotion policy of the online shopping market in our country,and the related laws of electronic commerce are relatively slow.In order to improve the competitiveness of the overall market and strive to improve the online shopping market environment,rapid legislation and targeted management and supervision of the online shopping market is the unshirkable responsibility of our government.In addition to the introduction and conclusion,this paper is mainly divided into four parts to study and discuss the current situation of consumer withdrawal right system in our country:The first part: according to the concept of consumer's right to withdraw,applying the subject and through comparing with the right of rescission of contract,the right of rescission of contract with the right of consumer's right to know,the basic theory of the right of withdrawal system is clarified,and the rationality of the right of withdrawalunder the special environment of online shopping is deeply understood.The second part: the vigorous development of the online shopping market has brought new impetus to the consumer market of our country,at the same time,we should also see the existing problems.Starting from the time sequence,this part enumerates the laws,regulations and policies on the protection of consumers' rights and interests in the field of electronic commerce issued in recent years,probes into the achievements and remaining problems in the supervision of the online shopping market in our country,and clarifies the future laws.The direction of policy formulation and supervision.The third part summarizes its characteristics and advantages through the legislation of consumer withdrawal right system in foreign countries,and sums up the advanced legislative experience worthy of our country and the enlightenment of the perfection of consumer withdrawal right system in our country.The fourth part: how to perfect the system of withdrawing the right of consumers of online shopping in china,from the operator should tell the consumer the obligation of withdrawing the rights and interests to make clear the judgment standard of "goods in good condition" in online shopping,as well as the time limit of withdrawing right,the way of exercising and the safeguard measures are given reasonable and harmonious suggestions,so as to protect the legitimate rights and interests of consumers and contribute to the construction of a more transparent and open environment of online shopping market in our country. |
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