Researches On The Interfacial Design Of Aged Mobile Banking Which Is Based On User Experience

Mobile banking is an application that allows the completion of counter businesses through mobile terminals to provide users with convenient,safe and efficient financial services.With the fast development of mobile Internet,mobile banking has become a new platform where traditional banks provide their services.With brandnew technological methods and the support of mobile terminals,users now are enable to deal with their business,which could only be handled over the counter or on PC terminals before,on the APP software or WeChat public platforms of banks.As people's living standards improve continuously,smart phones is no longer only popular among younger users.An increasing number of elderly users is also accepting the use of smart phones.With the gradual decline of various physiological functions,the elderly may have descending vitality and adaptability to the changing environment.Therefore,designers must consider issues from the perspective of the physiological conditions of elderly users,to achieve innovative design of the interactive products for the elderly.Currently,the development and design of most mobile banking APPs has mainly focused on the user experience of the young.As a result,the final developed products generally have relatively high operating threshold,which fails to meet the use habits and expectations of the target users discussed in this paper—the elderly.Many elderly users have found it quite difficult to use most of the current mobile banking APPs,and show significant concerns about the security of these platforms,which has resulted in low user stickiness,difficult product promotion and popularization among the elder,and significant constraint on the development of customer groups.Hence,it becomes particularly important to optimize the interface design of mobile banking APPs for the elderly and to enhance their user experience.Focusing on the difficulties of the elderly in using mobile banking services,this paper selects the elderly as the target users and mobile banking as the research subject and design carrier to conduct systematic analysis on mobile banking and elderly mobile banking users via various user research methods,including user interviews,questionnaires and task testing based on the theoretical framework of user experience,mainly aiming to explore the real demands of target users and analyze the preferences and habits of target users in using mobile banking,and identify the common problems existing in mobile banking use.To optimize the mobile banking APPs for the elderly,this paper studies the interaction mode of elderly mobile banking via experiment designing,summarizes the concept of elderly design and constructs a design system of simplified life,user-friendly and concise connection and accompanying interaction based on the analysis on the interfaces of existing mobile banking APPs.This paper applies the design concept to practical designing,and based on the design sample of the elderly mobile banking of MinTai Bank,a brand-new solution is proposed.According to the design practice,the theoretical outcomes of this paper have good guiding significance and practical application value for the interaction and interface design of mobile banking.