Research On The Countermeasures For Enhancing The Service Quality Of The Tax Service Office Of The State Tax Bureau Of Xiangcheng District,Suzhou

The overall goal of comprehensively deepening reforms is to improve and develop the socialist system with Chinese characteristics and to advance the modernization of the national governance system and governance capabilities.The Third Plenary Session of the 18 th CPC Central Committee made a strategic plan for the comprehensive deepening of reforms.With the goal of modernizing the country's governance,the government deepened the reform of the administrative system,deepened the reform of the administrative system as a breakthrough in comprehensively deepening reforms,and focused on accelerating the transformation of government functions.As the core administrative system reform,the taxation authority is an important functional department of the government,and its service level is directly related to the image of the party and the government in the minds of the people.Under the background of deepening the reform of tax collection and administration and accelerating the change of functions of the taxation department,the tax authorities How to further improve service quality has become a problem that needs to be solved urgently by tax authorities at all levels.Tax service refers to the service items and measures provided by tax authorities to taxpayers in the process of tax collection,management,inspection and implementation of tax legal remedies in accordance with the provisions of tax laws and administrative regulations.The study of tax service quality improvement is based on specific theories,including the service quality gap model,Maslow's hierarchy of needs,and the theory of total quality management.The Xiangcheng District Taxation Service Office is fully equipped,and tax payment services have the characteristics of strong service awareness,standardized procedures,distinctive brand building,original work system,and emphasis on personnel training.However,because of insufficient construction and promotion of tax service platforms,failure to integrate tax service processes,unscientific tax payment service resources,low socialization of taxation services,and lack of a tax service performance evaluation system,there is still a relatively low taxation efficiency.Stable,"non-contact" service promotion is facing obstacles,lack of cooperation in the country's taxation,and difficulty in assessing the quality and efficiency of tax services.In order to improve the quality of tax services,we believe that measures such as strengthening tax service platform construction,integrating tax payment service business processes,optimizing the allocation of taxation service human resources,promoting tax service social collaboration,and constructing a tax service evaluation system can be adopted to comprehensively improve tax service quality.