Investigation On The Development Factors And Service Quality Of Courier Industry

Internet searches technology is a kind of information analysis and prediction activity which can explain the internal law of things according to the search behavior of Internet users and estimate the future trend of things.The empirical results show that the application of Internet searches technology in the fields of biomedical,tourism management and real estate,which is not just feasible,but also effective.In this paper,the application of network searches technology in the research of the courier industry can effectively solve the problems,such as poor timeliness of traditional courier delivery analysis and delay in information updating.Based on the above analysis,we use web search data to fit and predict the courier number.Firstly,selected 100 keywords related to courier,and use python to grasp the Baidu index of keywords.Secondly we through a simple manual screening,Pearson correlation coefficient,linear regression,stepwise regression to selected 5 of keywords,namely the influence factors of the final,respectively is delivery complaints,courier delivery network,courier freight inquiry,freight special line,the rail freight price.Finally,the regression model is analyzed,and the results show that the model fitting and prediction results are good and can be applied to actual prediction.With the courier industry is booming,also has many problems,such as the end of the service problems of the many,the information technology application level is not high,industry talent construction relative lags,but the service quality problem is particularly acute.Taking Best Express as an example,based on the courier service process and service industry,according to the Chinese customer satisfaction index selection influence factors courier customer satisfaction,importance and satisfaction survey.And use the factor analysis method to determine the weight of each index,fuzzy comprehensive evaluation model is established,and the evaluation results of each index can be divided into the service quality,Courier professional ability and service ability in developing,the company's image,staff professional quality five dimensions,after-sales service,courier delivery services to expand capacity,the company image score is bad,thus giving advice: immortal courieres can be based on customer service index value of prioritization;To set up the commissioner regularly to search for the negative comments of the courier on the Internet,and to pay more attention to the customers' complaints;Expand value-added services through WeChat and Alipay's small program to provide convenience for customers;Pay attention to detail and improve the company image.