KX Company Staff Satisfaction Improvement Countermeasure Research Team

With the vigorous development of the telecommunications industry and the implementation of the strategy of network power,the telecommunications industry has achieved rapid development in the last 20 years,and good prospects for the industry,making the telecommunications industry in the last 15 years a large number of sub-areas like mushrooms into enterprises.With the increasing investment in the development of national infrastructure network construction year by year,the telecommunications industry enterprises have been unprecedented development.At the same time,in order to develop stronger and stronger,the competition between enterprises is also extremely fierce.Customer satisfaction is the goal of industry competition.Employee satisfaction will be the basis and guarantee of customer satisfaction.KX Company is a state-level high-tech enterprise which specializes in providing physical connection equipment,application solutions and technical services of FTTX access network,wireless access network and communication network in transmission network.However,in recent years,the turnover rate of employees has been increasing,the sense of belonging of employees has been weakening,complaints have been increasing,the sense of responsibility has declined,and the sense of responsibility has not been fulfilled.Strong,lack of technological innovation,product delivery and quality can not get customer satisfaction and other issues.In order to understand the root cause of the problem and find a solution to the problem,this paper carries out research according to the actual situation of KX company.Based on the theory of satisfaction related research and Gallup Q12 Employee Satisfaction Questionnaire,through interviewing KX employees and issuing job satisfaction questionnaires,this paper conducts a survey from four dimensions: organizational management,job reward,job itself and work relationship,internal service,and finds that KX company has problems in all four dimensions.For this purpose,four measures are proposed in this paper.First,organizational management dimension.Establish an effective performance appraisal system,through the formulation of performance indicators,performance implementation,performance feedback several links,strengthen performance management;staff post content,clear responsibilities,create a harmonious working atmosphere;attach importance to corporate culture,gradually formed the company's code of conduct,to implement the development of the enterprise in all circles Section;Second,the dimension of job returns.Ensure employees' satisfaction through internal rewards,external rewards and equity of returns.Third,the dimensions of the work itself and the work relationship.Make the staff's work more challenging,including job rotation,job expansion,job enrichment;improve the staff's sense of work achievement,value employees,share decision-making power;Fourth,fourth,internal service dimension.We should improve our understanding of internal services,improve service quality and promote health concepts.This paper hopes to make the human resource management activities of KX company match the strategic policy through the research on the status quo and Countermeasures of employees' job satisfaction,so as to realize the long-term stable development of the enterprise.At the same time,it will provide some reference for the improvement of employee satisfaction in the same type of enterprises.