Research On Online Mediation Of E-commerce Platform

Nowadays,there are a great number of contractions and complicated disputes.With the progress of information technology,the emergence of e-commerce and information technology apply to deal with disputes are irreversible trends in today's world.The appearance of online mediation not only reflects the development of information technology,but also meets the demand of dispute resolution.In western developed countries,they pay close attention to the growth of online mediation in e-commerce.Our country also concern e-commerce platforms.But online mediation provided by e-commerce platforms encounter many problems.Dealing with problems and developing online mediation provided by e-commerce platforms are the key tasks at present.The thesis introduces the current situation of online mediation provided by e-commerce platforms in our country,and analyzes practical questions.Through a deep analysis of these problems,the writer makes suggestions to deal with problems in order to accelerate the development of online med iation.The thesis includes five parts:The first part is the introduction.This paper introduces the research background and significance,the research summary,research methods and innovations at home and abroad.It focuses on introducing the theme of online mediation,and briefly introduces its current research situation and existing problems,so as to provide useful reference for the smooth development of online mediation of e-commerce platform in China.The second part is an overview of online mediation.Firstly,it summarizes the concept of online mediation in order to clarify the concept of online mediation.Secondly,it analyses the basic characteristics of online mediation,which are technicality,virtuality and convenience.Finally,it elaborates the motivation of the establishment of online mediation of e-commerce platform from three aspects: the pursuit of efficiency of dispute resolution,the need for comprehensive service and the embodiment of social responsibility.The third part is the procedure of e-commerce platform online mediation.This part is based on the practice of e-commerce platform online mediation.It discusses the methods and steps of e-commerce platform online mediation from four aspects: the determination of online mediator,the beginning of online mediation,the conduct of online mediation and the end of online mediation.The forth part introduces the practice situation and problems of online mediation provided by e-commerce platforms in our country.Through analyzing the practice of online mediation provided by TaoBao to discover problems,such as lack of neutrality,flaw in security,irregular in personnel selection,non-specialized mediation.The last part presents the safeguard measures to promote the development of online mediation provided by e-commerce platforms in our country.The safeguard measures are made of building a third-party platform,selecting qualified personnel,renovating technology,strengthen interaction between online mediation and national judicial and changing methods of review.