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Research On Public Satisfaction Of Administrative Approval Service In Songtao Miao Autonomous County Of Guizhou Province

Posted on:2021-01-12Degree:MasterType:Thesis
Country:ChinaCandidate:Q L YangFull Text:PDF
GTID:2436330611964585Subject:Administrative Management
Abstract/Summary:PDF Full Text Request
According to the spirit of the 18 th National Congress of the Communist Party of China,we need to deepen the reform of the administrative examination and approval system,continue to streamline administration and delegate power,and promote the transformation of government functions to provide high-quality public services and maintain social fairness and justice.In May 2018,the general office of the Central Committee of the Communist Party of China and the general office of the State Council issued the guiding opinions on further promoting the convenience of examination and approval services,and issued a notice requiring all departments in all regions to earnestly implement it in combination with the actual situation.In the report of the 19 th National Congress of the Communist Party of China,it is further emphasized that deepen the reform of institutions and administrative system.We will transform the functions of the government,deepen the streamlining of administration and decentralization of powers,innovate supervision methods,enhance the credibility and executive power of the government,and build a service-oriented government that the people are satisfied with.At present,the focus of the transformation of the functions of the Chinese government is mainly on the reform of "deregulation service",and the implementation of the reform of "deregulation service" is mainly reflected by the reform of the administrative examination and approval system.In order to earnestly implement the decision-making and deployment of the Party Central Committee and adhere to the people-centered idea,local governments and Party committees at all levels have focused on solving the problems of enterprises and the masses in the administrative examination and approval service for many years.It reflects the problems of running for many times,difficulty in handling affairs and slow handling.This paper is trying to study the public satisfaction of Songtao Miao Autonomous County in Guizhou Province.In 2005,the administrative examination and approval service was reformed in Songtao and Miao Autonomous County of Guizhou Province,and most of the administrative examination and approval service items were classified into the administrative examination and approval service center.Therefore,this paper lists the administrative examination and approval service center of Songtao and Miao Autonomous County as the main research object of public satisfaction and carry out the research profoundly.This paper is divided into six chapters.The first chapter is the introduction.It mainly discusses the background and significance of the topic,reviews the domestic and foreign literature on administrative approval service and public satisfaction,and establishes the research methods and ideas of this paper.The second chapter is about the identification and theoretical arrangement of related concepts,including the definition of administrative approval service,the reform of "release management service",the concept of public satisfaction and the theoretical understanding of new public management,service-oriented government and customer satisfaction.The third chapter mainly describes the current situation of the administrative examination and approval service in Songtao Miao Autonomous County,including the current situation of the central organization,service function,operation organization and operation mechanism of the administrative examination and approval service;at the same time,the investigation design,investigation analysis and investigation conclusion are carried out.In the fourth part,according to the results of satisfaction survey in Chapter 3,the possible problems of the county's administrative examination and approval service are described from five aspects: information disclosure,supervision and punishment,overall coordination,hardware facilities and evaluation system,and the reasons for these problems are explored.The fifth chapter is to find the channels to solve the above problems and their causes,and try to put forward effective countermeasures and suggestions,including strengthening the original intention of service,innovating the service methods,improving the supervision system,establishing the administrative examination and approval Bureau,and introducing the scientific evaluation mechanism.The sixth chapter is the final chapter of this paper,which mainly summarizes the results of this paper,describes the shortcomings of this paper,and looks forward to the future research.This paper studies the public satisfaction of the administrative examination and approval service in Songtao Miao Autonomous County,Guizhou Province.Through the sorting and analysis of the survey data,it can help the administrative examination and approval service center to think about the quality of the public service provided from the perspective of the public demand,and find out some problems and deficiencies in the process of providing services.After analyzing the causes of these problems,this paper will try to put forward countermeasures and suggestions.It has certain reference value for the optimization of local government's public service quality and the reform of administrative examination and approval service mode in the future.
Keywords/Search Tags:Administrative examination and approval services, Satisfaction survey, streamline administration,delegate powers,improve regulation, and strengthen services
PDF Full Text Request
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