Study On The Problems And Countermeasures Of Auto Insurance Claims Management

Since the reform and opening-up,China's economy has developed rapidly,which brings an unprecedented development opportunity to property insurance industry.Meanwhile,the development of insurance industry serves for the development of China's economy.Although China'seconomic development is in the transitional period,economic growth rate is still at the forefront of the world.Newly increased insurance resources annually are quite considerable.All these offer a development opportunity for each property insurance company.As marketalization process of insurance industry advances continuously,this creates a favorable environment for the development of vehicle insurance service.The scale of vehicle insurance service is expanding continuously,and the income proportion of vehicle insurance in premium income of a property insurance company continues to rise.The degree of market concentration continues to increase.Channel business flourishes.The subjects of market insurance gradually increase,and the competitions become increasingly fierce.For current stage of property insurance companies,vehicle insurance service has become the key to their success.Vehicle insurance service mainly involves underwriting and claim settlement.As the subjects of market insurance increase gradually,market competitions become increasingly fierce and homogeneous.Most insurance companies have decreased the premium discount to the bottom line in order to strive for the business and win the survival.The price war of insurance market becomes even more violent.There is almost no preferential space.Therefore,improving the quality of claims service and by reducing the settling water(loss)connection fee for the sale of space,is very important to the development of the insurance company.For insurance companies,all kinds of problems caused by unsound claim settlement management are also important reasons for high loss ration and thus affect company operation efficiency.This paper studies current situation of vehicle insurance claim settlement management of China Pacific Insurance Co.,Ltd.Hebei Branch,and combines theoretical analysis and empirical analysis.Firstly,this paper introduces vehicle insurance service and theories about vehicle insurance claim settlement,and overall analyzes claim settlement system of China Pacific Insurance Co.,Ltd.Hebei Branch.Secondly,this paper analyzes the problems existing in claim settlement management and finds out the defects in accordance with the method of discovering and solving problems,such as long claim settlement cycle,no loss reduction system and high compensation cost.Finally,this paper proposes an improved scheme for vehicle insurance claim settlement management which takes “cost control,service optimization and development promotion” as the core,in the hope of enhancing the quality of vehicle insurance claim settlement,improving customer satisfaction,controlling operation risks and lowering combined ratio of vehicle insurance.Except helping China Pacific Insurance Co.,Ltd.,this research expects to facilitate transformation of vehicle insurance claim settlement of various insurance companies to make it better adapt to the development of market economy,and contributes to the management of insurance industry.