A Survey Of Taxpayers' Satisfaction With Taxation Services In City A

Reform,development and innovation are the themes of the times.In the process of global economic integration,China's speed has created one world miracle after another.In recent years,the State Administration of Taxation has enabled taxpayers to enjoy tangible reform dividends through a series of measures,such as the comprehensive implementation of business transformation and increase,the continuous optimization of the tax business environment,the comprehensive promotion of the reform of the tax collection and management system,and the rooting of the tax reduction and fee reduction policy.It has stimulated the enthusiasm of the masses for entrepreneurship,innovation and the vitality of the market players,and has promoted the rapid development of China's economy.Strong support was provided.With the rapid operation of the economic engine,the number of taxpayers has increased dramatically.Tax-related businesses of taxpayers are diversified and complicated.This situation puts forward higher and newer requirements for tax work.It is urgent for the tax bureau to improve its tax service ability.At present,the problems in tax service work are mainly manifested in: deep-rooted understanding of paying more attention to management than service,relatively single means of tax service,inaccurate tax service,low degree of coordination among various departments,uneven quality and ability of staff,inadequate functions of electronic tax bureau,etc.These problems directly increase the taxpayer's tax cost,increase the risk of taxpayer's complaint and public opinion,and directly lead to the inefficiency of tax service.Obviously,the existing tax service model of tax departments at all levels has been unable to meet the growing tax-related needs of taxpayers,which is not only inconsistent with the requirements of building a service-oriented government,but also with the goal of realizing tax modernization in 2020 proposed by the State Administration of Taxation.Improving the quality and effectiveness of tax service has become the top priority of tax work of tax departments at all levels.How to scientifically analyze the existing problems and causes of tax service,put forward the means of optimizing tax service,create new situation and new tax service,and promote tax law compliance is of great significance.With the help of literature research method,this paper refers to the theoretical basis of relevant research and the optimization of tax service,uses quantitative research method,adopts the form of questionnaire survey,selects 9000 different types of taxpayers in A city as the object of this survey,proceeds from the taxpayer's tax demand,and obtains the first hand through sending paper questionnaire,telephone survey,network survey and other means.Survey data,data analysis,digital speech.Quantitative analysis of the survey data,sorting out the typical problems existing in the current tax service work in A city,and analyzing the causes of their occurrence,finally put forward feasible optimization proposals.It is hoped that through optimization,a new mode of private taxation will be created in City A Tax Bureau,which will improve taxpayers' experience,reduce the cost of both taxpayers and taxpayers,improve taxpayers' satisfaction,promote taxpayers' compliance with tax laws,and provide valuable analysis and suggestions for other units to study the optimization of tax service.