Research On Tax Service Optimization Of Tax Bureau On Baotou In Inner Mongolia

Providing efficient and high-quality tax payment services is an important goal of tax authorities in the reforms to “Delegate power,Streamline administration and Optimize government services”.Since the tax service was first included in China's taxation work in the early 1990 s,with the continuous efforts of tax authorities at all levels,the tax service has been continuously strengthened,the service content has been continuously innovative,and the service methods have been continuously informatized.The overall level of tax service in China A huge improvement has been achieved.However,similar to economic development,the development of tax payment services is also uneven among tax authorities at all levels in the country.Baotou City is located in the central and western regions of Inner Mongolia and belongs to the heavy industry city with relatively developed secondary industry.Its tax bureau has the same level of tax service.The first-tier cities have a clear gap.In addition,with the "mass entrepreneurship and innovation",taxpayers have shown rapid growth in number,complicated organizational forms,and diversified business methods.The tax authority has limited service power,and the quality and level of tax service are still not in line with the needs of taxpayers.adapt.Therefore,studying the quality and efficiency of tax payment services under the background of national and local tax reform in Baotou City Taxation Bureau has certain practical significance for improving the quality and efficiency of taxation service of Baotou City Taxation Bureau,providing reference suggestions for tax department decisionmaking,and developing tax service in the western region.Taking the Baotou Taxation Bureau of Inner Mongolia as the research object,combining the new public service theory,tax compliance theory and other theories,using the methods of literature analysis,questionnaire survey,qualitative analysis,empirical analysis and comparative analysis,etc.to deeply analyze the status of taxation service work of the Baotou Taxation Bureau,From the tax service platform,tax service business,tax service process,tax service specifications and tax service supervision and assessment of the five aspects of the current analysis of the problems and causes of the tax service of the Baotou Municipal Taxation Bureau.Through the questionnaire survey to understand the satisfaction of taxpayers with tax service work,use factor analysis to analyze the survey results,reduce the factors that affect taxpayer satisfaction to the tax service environment,tax promotion,tax service platform,tax process,taxpayer rights and interests And six factors of taxpayer time cost.Drawing on the advanced experience of providing tax services in the developed countries of the United States,the United Kingdom,Germany and Germany and the developed cities in China's serviceindustry,Beijing,Hangzhou,and Shanghai provide optimized tax payment services,and proposed the formation of an efficient tax payment service platform to promote the comprehensive development of tax payment services.,Standardize the content of pre-tax and post-tax service processes,improve the effectiveness of tax service standards,and optimize the methods of tax service supervision and evaluation.With a view to improving the tax service management level of Baotou City Taxation Bureau and improving the tax compliance of taxpayers in Baotou City.