Study On The Optimization Of Tax Service Of L City Tax Bureau Of Henan Province

In 2018,in accordance with the requirements of the plan for deepening the reform of the party and state institutions,the State Administration of Taxation of L City,Henan Province,and the Local Taxation Bureau of L City were fully merged,and l City Taxation Bureau was listed and established.This reform has a great impact on the traditional tax collection and management mode and tax service work of the original tax department.At the same time,with the continuous enhancement of the overall legal awareness of society,the awareness of taxpayers’ rights protection is gradually established.Since the social security fee collection and personal income tax reform,tax is closely related to everyone’s life.On the basis of realizing a series of achievements for the people,such as "one office for all","one key consultation" and "one network for all",it has optimized tax service,put the needs of taxpayers first and made great efforts to improve them The satisfaction of taxpayers has effectively improved the relationship between tax departments,taxpayers and payers.As the basic work of the tax department,tax service is also the breakthrough point of deepening the reform of the national and local tax collection and management system.In the early stage of the merger of state and local tax,even for a longer time,the work of tax system will focus on tax services.At present,there are many studies on the optimization of tax service in the academic circle,but after the combination of state and local tax,there is no more in-depth study on how to improve the quality and efficiency of tax service in the grass-roots tax departments.In this paper,l City tax bureau through field research to obtain supporting materials,combined with its tax service status,in-depth analysis of the causes of the problems,and put forward feasible countermeasures.In this way,the author uses literature research,case analysis and comparative research methods,combined with tax compliance theory,service-oriented government theory and new public management theory,summed up the existing problems of L City Tax Bureau in terms of service concept,service system,service platform,service mode and service feedback evaluation mechanism,and proposed to update and improve the service concept We should perfect the service system,build a modern tax service system,innovate and improve the tax service mode,and unblock the feedback channel of tax service,so as to provide the experience for the tax system to optimize tax service.