Problems And Countermeasures Of Wuhan Social Insurance Integrated Teller System Reform

For a long time,the phenomenon that people have gone to the government departments to run off their legs,grind their mouths,cumbersome procedures,complicated data and long waiting time have been widely criticized.As an important window of people's livelihood,the social insurance business agency has always been one of the focuses of the people.Today,with the rapid development of Internet information technology,all walks of life are seeking deep integration and integration.The implementation of the social insurance comprehensive teller system reform in Wuhan is precisely the cusp of the development of the Internet,and it is trying to embark on the fast lane to improve the ability of handling services.The reform will focus on transforming the mode of operation,adjusting the post setting,re-engineering the business process,strengthening the talent team,strengthening internal risk prevention and control,improving information system construction,and expanding social security card services.The multichannel service system focuses on improving the efficiency of work,and strives to improve the ability and service level of social insurance in Wuhan.This thesis is divided into six parts.The first part is the introduction,introduces the background and significance of the research,and summarizes the current status of research on social insurance integrated teller system at home and abroad.The second part is the definition of relevant concepts and theoretical explanations.It discusses the"Internet+","service-oriented government","social insurance management" and "social insurance integrated teller system" and new public service theory and performance management theory.The third part,based on the actual situation of Wuhan City,summarizes the status quo of Wuhan social insurance business from the aspects of five social insurance participation,social security card issuance and information construction.The fourth part is the problems and analysis in the reform of social insurance integrated teller system in Wuhan.In response to these problems,the causes are analyzed in detail,and the corresponding countermeasures are put forward in combination with the actual operation of Wuhan social insurance business.The last part is a summary and outlook.At present,some areas of the country have implemented social insurance integrated teller system,such as Shanghai,Shandong,Sichuan,and Xi'an.There is less research on the reform of social insurance integrated teller system in the academic circle.Wuhan City started the reform of social insurance integrated teller system in October 2018.This article will be used as a research object to explore the problems in the reform of social insurance integrated teller system in Wuhan,and try to combine Internet information technology from the perspective of service-oriented government construction.Put forward relevant countermeasures and provide a new idea for the relevant research of the service organization to improve service capabilities.