Y Hotel Staff Performance Management System Design Research

Budget hotels with clean and sanitary accommodation environment,star hotel service standards and relatively low prices,has been the majority of consumers in travel and business activities in the first choice.However,with the progress and development of society,people's consumption concept is also changing.Traditional budget hotels have problems such as single service,backward supporting facilities and serious homogenization,which cannot meet the new generation of consumers' pursuit of quality and personality.The hotel industry is a service as the leading industry,as well as human resource intensive industries,to form new competitive in the industry,a lot of budget hotel brands are aiming at how to improve the service quality of the strategic transformation,in the transitional period of the brand strategic target,strategic objectives to achieve need good human resource management as a support.Therefore,many managers pay attention to the performance management of employees,hoping to stimulate their work enthusiasm and innovation ability through the optimization of the performance management system of employees,form the enterprise culture of consciously safeguarding the interests of the enterprise,and lay the foundation of talents for the long-term development of the hotel.Taking hotel Y as an example,this paper studies the issue of employee performance management in budget hotels.Firstly,it summarizes the research trend of performance management theory and balanced scorecard by referring to domestic and foreign literatures.Secondly,through interviews,surveys,questionnaires and other ways to analyze the performance management model of Y hotel employees,it is found that there are problems in staff performance management,such as general lack of awareness,imperfect system,unreasonable indicators,lack of communication,and incomplete application of assessment results.The reason lies in the insufficient attention of the leadership,the weak foundation,the insufficient role of strategic goal orientation and the obsolete management mode.Finally,aiming at the problems,a new employee performance management system is constructed,and several safeguard measures are put forward to ensure the implementation of the new system.At the same time,I hope it can be a reference for Y hotel and similar hotel staff performance management.