A Research On The Tax Paying Service Satisfaction Of Z County Tax Bureau

Tax service is an important indicator of the tax system of tax authorities,which is used to measure the level of tax collection and administration in a certain country or region.At the same time,as a basic link,it is of great significance to reduce tax costs and improve taxpayers' satisfaction in the whole tax collection and management work.Under the new situation of economic and social,the national taxation system the tax authorities at all levels of adhere to the "taxpayer satisfaction" unremitting pursuit,has formed the service concept,for the center with taxpayers with special rectification taxpayer satisfaction survey found problem as the guidance,in order to improve the taxpayer satisfaction and the acquisition as the goal,focusing on the taxpayers' tax pain points,choke point and difficult point problem,improve tax collection and administration,tax services tax,tax law enforcement,security and so on each work,improve the tax business environment constantly optimize and taxpayer satisfaction continued ascension,has the obvious development in the tax service workZ county Tax Bureau,as a grass-roots tax authority,has been continuously exploring and making efforts in the tax service work in recent years.It still receives complaints from time to time from taxpayers through 12366 service hot-line,mayor's hot-line and other channels.It is a major responsibility of tax authorities to provide convenient,efficient and in-depth services to taxpayers.Therefore,how to improve the level of tax service,how to improve taxpayers satisfaction and tax compliance has become an urgent research placeThe author through the taxpayer satisfaction questionnaire investigating Z county tax bureau tax service satisfaction situation,from the policy implementation,convenient service,standardize law enforcement,information construction and honest self-discipline five dimensions of index design,analyze survey data,Z county tax bureau tax service satisfaction results well but there is still a gap with other advanced areas of the conclusion.Through the description of influence factors for the tax service satisfaction,as well as to improve the tax service satisfaction at home and abroad experience for reference,at all levels,and the idea of multi-dimensional Angle analysis,and puts forward some countermeasures to improve the Z county tax bureau tax service satisfaction,namely,improving the efficiency of tax,to carry out the propaganda guidance,protection of rights and interests of taxpayers,strengthen team construction,strengthen the coordination of different departments.Based on the author's work background in the tax paying service division of the Z county Tax Bureau,using the method of documentary,questionnaire,case analysis and statistical analysis research methods,such as study of Z county tax bureau tax service satisfaction,hope that through the author's research and analysis to explore optimization grass-roots tax system tax services,further improve the Z county tax bureau tax service satisfaction.