P Company Short-term Life Insurance Claims Business Process Optimization

Since China's insurance business resumed after the reform and opening up,China's insurance industry has made rapid development,and has become the world's second largest insurance market.With the improvement of people's living standards,people's demand for short-term life insurance is increasing,and at the same time,they have put forward higher requirements for the short-term life insurance claims service.Insurance claim refers to the behavior that the insurance company compensates the insured and pays the insurance money according to the insurance contract after the insured takes out the insurance.The service level of the claims business will directly affect the overall image of the insurance company and the future business development.Therefore,optimizing the process of insurance claims,improving the overall timeliness of the claims process,and making the company remain competitive in the fierce market competition has become an inevitable choice for all insurance companies.Company P belongs to a well-known property insurance company in my country and occupies an important position in the local insurance market.Company P operates a wide range of insurance business,and short-term life insurance is one of the important businesses.As the business volume continues to rise,the short-term life insurance claims business is facing new challenges.By optimizing the claims process,it will help provide customers with better quality claims services and enhance the company's competitiveness.This article takes P Company's short-term life insurance claims business process as the research object,uses the key success factor method to sort out P Company's shortterm life insurance claims business process,and selects four key factors that affect the efficiency of the process,such as reporting,filing,investigation,and payment Subprocesses,and using Pareto charts,were diagnosed and analyzed in-depth,to find out the main reasons affecting the timeliness of the process in key sub-processes.Finally,according to the actual situation of company P,the ESEIA process optimization analysis method was used to optimize the four key sub-processes,and corresponding supporting measures were proposed.This article uses process optimization tools to optimize the short-term life insurance claims business process of Company P,effectively improving process efficiency,shortening the process time-consuming,ensuring the high-speed operation of the claims process,and putting the service level of the company's claims business on the stand a new step.This paper's research on short-term life insurance claims process has certain reference significance for similar businesses of similar property insurance companies.