Creating effective communication between travel industry service providers and disabled travlers

Background. The travel business is a multi-billion dollar industry, with a variety of niches and caterers to provide experiences for any type of travel interest. However, there are services within the industry common to many such as: transportation via plane travel and accommodation. Among the many categories of travelers, those with disabilities comprise a poorly and underserved group whose numbers are increasing. Airlines and hotels are consistently the two categories of service providers that neglect and inadequately serve their disabled customers.;Findings. Media coverage on this matter was sparse but very consistent. The matter of equal treatment for disabled travelers is beginning to gain attention. Laws relating to disability and travel have been updated to be more specific and enforcement, though increasing, is still not as stringent as it should be. Airlines and hotels have the opportunity to develop better customer service practices or face large fines as well as lose business.;Conclusion. Better communication with and service of disabled travelers would not be difficult and can increase profits. It will also, keep a company from large fines and public embarrassment. More effective communication between travel industry service providers, specifically airlines and hotels with disabled travelers can be achieved by planning and engagement. Two strategies encompass the necessary changes that need to be made; awareness training of staff members who deal with customers and having information about on-site amenities available when disabled travelers inquire about booking.