| Accurately assessing employees' skills and knowledge needs, designing and implementing programs based on those needs, and evaluating the success of the programs is at the heart of every training department.;This study uses Vella, Berardinelli, and Burrow's (1998) theory and tools and Kirkpatrick's (1998) four-level model as guides to create and evaluate a behavioural interviewing and selection course for managers in Canada of an international car rental company. Selected literature on needs assessment, program planning, and evaluation was reviewed to provide a theoretical foundation for the study.;Data for the study were gathered by distributing pre and post course surveys, conducting pre and post course interviews and consulting an internal advisory committee and two external experts.;The study affirmed the efficacy of Kirkpartick's (1998) four level model of evaluation as a means of determining the effectiveness of the course to change managers' interviewing and selection behaviour and to improve the proportion of acceptable employees that managers were able to select. (Abstract shortened by UMI.). |
