Indochinese students' behavior in using academic libraries: A case study

The purpose of this study is to determine whether Indochinese students experience difficulties in using academic libraries effectively, whether the current library services are useful to them, and whether different programs are needed to meet the students' needs. Questionnaire surveys and interviews were conducted on both SJSU and UC Berkeley campuses to collect empirical data. The findings indicate that: (1) many Indochinese students did not use the library resources/services frequently enough to encounter any difficulties; (2) these students were not aware of many helpful library resources/services and did not take advantage of them; (3) the core of the library programs should be promoted/developed to suit those disadvantageous students due to their language and cultural differences; and (4) these students were willing to submit their inquiries to library staff if they ran into library-related difficulties. They hope to see more user-friendly library staff who are capable of meeting their needs.