Research On Optimization Of Performance Management For Coach Of Dazhong Driving School

With the growth of China’s economic development and the continuous improvement of people’s material life,the number of private cars in China is increasing year by year.However,with the prosperity and development of China’s automobile industry,road safety problems are becoming increasingly serious.Drivers do not have the ability to deal with road emergencies,so the existing driver training system cannot meet the needs of drivers in the increasingly complex and congested urban road safety.The quality of coaches is directly related to the learning of driving skills.Therefore,it is urgent to improve the sense of professional responsibility,teaching level and service consciousness of driving school coaches.Taking Volkswagen driving school as the research sample,this paper deeply analyzes the current situation of coach performance appraisal and excavates the existing problems through in-depth interviews with Volkswagen driving school managers and questionnaire survey of coaches.Based on the theory of goal setting,goal management and achievement incentive,the balanced scorecard is used to decompose the strategic objectives of Volkswagen driving school layer by layer,and the KPI method is used to optimize the performance evaluation indicators of Volkswagen driving school coaches in combination with the coach’s business characteristics and post responsibilities,and the analytic hierarchy process is used to redesign the index weight,At the same time,it also optimizes the application of performance appraisal results,designs a performance appraisal system focusing on service ability and improving customer satisfaction,and jumps out of the traditional performance appraisal method that only takes the qualification rate as the measurement index,applies the performance appraisal results and salary payment,which enhances the application of performance appraisal results and improves the problems of the original performance appraisal system,Improve the level of performance management,so as to stimulate the potential of coaches,improve the service awareness of coaches,and fundamentally solve the problem of putting the performance evaluation of mass driving schools on the shelf.Finally,in order to ensure the smooth implementation of the optimized performance appraisal management mode,safeguard measures are put forward from five different angles of power,organization,system,system and culture to ensure that the performance appraisal system can be truly implemented,so as to improve the service awareness and work enthusiasm of coaches,improve the popularity of mass driving schools and help the company achieve its strategic objectives.