Study On Tax Service Optimization Of B County Tax Bureau

Tax service is an important cornerstone of tax modernization.With the continuous progress of tax collection and administration system reform,taxpayers are more sensitive to the changes in the level of tax payment service,and their service demands are more urgent.Their demands for tax payment service have new changes and new expectations.However,tax departments in some regions still have weaknesses in information construction,service capacity,consulting services and other aspects,which affect the quality and efficiency of their tax service and reduce taxpayer satisfaction.Therefore,the optimization of tax service has become a research topic that tax departments need to focus on.Taking the tax service of B County tax Bureau as the research object,based on the new public service theory and tax compliance theory,this paper analyzes the current tax service situation of B County tax Bureau.This paper summarizes some problems existing in B County tax Bureau,such as low tax service quality and efficiency,poor experience of information tax system,inadequate consulting service level,inadequate publicity service,imperfect software and hardware environment,etc.The above problems are caused by the lack of ideological understanding of tax cadres at the grass-roots level,insufficient investment in information construction resources,unable to adapt to the policy update,imperfect comprehensive tax management mechanism,lack of perfect internal and external coordination mechanism,etc.Taxpayer satisfaction is an important measurement factor of tax service level.The analysis of tax service satisfaction of B County tax bureau is an important starting point to optimize tax service and improve work quality and efficiency.Therefore,this paper constructed the evaluation index system of tax service satisfaction of B County tax bureau,used the analytic hierarchy process to measure the index weight,recovered the questionnaire survey data,used the fuzzy comprehensive evaluation method to make an empirical analysis of tax service satisfaction of B County tax bureau,and obtained the evaluation results.Finally,according to the analysis results,the optimization plan is formulated in five aspects: tax handling service,information construction,consulting service,publicity service,and environmental service.The key guarantee for the implementation of the plan is to strengthen the organizational guarantee,strengthen the resource guarantee,establish the tax service system guarantee,strengthen the tax-sharing collaborative guarantee,and cultivate the tax culture concern.To provide reference for improving the tax service of B County Tax Bureau,and realize the continuous improvement of taxpayer satisfaction.