Research On The Influence Of Residents’ Satisfaction With Public Services On Well-being

The level of happiness is not only an important symbol to evaluate the living condition of residents,but also an important indicator to measure the quality and level of government public service supply.With the rapid growth of Chinese economy,the main social contradiction in China at this stage has changed to the contradiction between the people’s growing need for a better life and unbalanced and insufficient development.How to provide the public with quality public services that meet their diversified needs and enhance the level of residents’ happiness has become a new goal and requirement for our government’s governance.General Secretary Xi Jinping proposed in the report of the 20 th Party Congress,"to improve the public service system,raise the level of public services,and enhance the balance and accessibility." Research on public services has gradually become a hot topic in academia.At present,academic research on public services mainly focuses on the study of the antecedent variables of public services.Research on the outcome variables and specific mechanisms of action of public services has been neglected.Therefore,based on the New Public Service Theory and Social Capital Theory and other related theories,this study explores the influence of residents’ public service satisfaction on well-being and the mechanism of action from the perspective of public management.To broadly understand the residents’ public service satisfaction,social equity,social trust and happiness status,this study selected residents living in Xuanwei City,Yunnan Province as the research subjects,selected 14 residents to conduct structured interviews,initially analyzed the possible influences and mechanisms of action among the four variables,collected and organized relevant information,and used ROST CM6 to conduct word frequency statistics,construct semantic The data were collected and organized,and the ROST CM6 was used to conduct word frequency statistics,construct semantic network diagrams and sentiment analysis,which laid the foundation for the subsequent study.After that,the final questionnaire of this paper was formed by drawing on existing mature scales and adapting the scales according to the interview results,and a questionnaire survey was conducted on Xuanwei residents by random sampling,and 296 valid questionnaires were finally collected.Using statistical software such as SPSS and AMOS,regression analysis was conducted on the obtained information to construct a structural equation model path coefficient diagram.The following conclusions were finally drawn: residents’ satisfaction with public services was significantly and positively correlated with happiness;social fairness and social trust played a partly mediating role between residents’ satisfaction with public services and happiness.The findings indicate that satisfaction with public services,as a subjective feeling of residents,can influence residents’ sense of social fairness and social trust status,and thus have an impact on residents’ happiness.Secondly,differences in happiness,social trust and satisfaction with public services were found by difference tests among people of different ages,occupations,education levels and incomes.Based on the research results,this paper proposes the following practical insights: first,provide public services in a targeted manner according to residents’ needs;second,improve the construction of government rule of law to further maintain social equity;and third,actively cultivate social capital and build a good social trust environment.