Research On The Satisfaction Survey Of Small Urban City’s Social Service

The degree of aging of the population in many small urban cities is increasing, while the quality of social care services has become the inevitable requirement of old people pension requirements. In recent years, the rapid development of private pension institutions and the needs of elderly people within the organization to differentiate its satisfaction with the services of the new objectives. Therefore, this paper takes L City’s private pension institutions of Jiangsu Province as an example, study the nine private pension institutions service satisfaction. Based on the Demand theory expounded elderly, welfare pluralism theory and the theory of customer orientation and other related aspects; the paper also introduced the relevant knowledge of government functions and nonprofit self-construction as the theoretical aspects related to the late solution. Based on the theory of domestic and foreign scholars basis, according to scholars a wealth of research experience summarizes the research status of private pension agency needs the willingness of society and the degree of satisfaction degree.Private pension agency services agencies will stay as the object of the elderly services, the elderly stay institutions for service satisfaction perception is often the most direct. Therefore, we first use the five dimensions of SERVQUAL scale to build satisfaction index, then L City’s private pension institutions of Jiangsu Province conducted a survey of the elderly stay, but also on the staff of institutions interviewed, the survey data analysis, the L City private pension agency occupancy elderly satisfaction perceived value gap between expectations and satisfaction, which surveys the level of satisfaction with service agencies, to better improve L City private pension institutions satisfaction provide some scientific basis.Studies have shown that: Satisfaction pension agency services deficiencies, the elderly stay institutions is generally higher than the expected service perceived service satisfaction L City, Jiangsu Province, private pension institutions are to be improved. Therefore, we can strengthen the government functions of the government and strengthening the institutions themselves organize the construction of these two aspects well developed countermeasures, strengthen government functions, it can guide the role of strengthening the government, resources, and establish balance between the coordination of public and private pension institutions to improve scientific assessment of government oversight mechanisms, etc. these countermeasures to proceed; the strengthening of institutions in their own building, you can choose from a focus on the body’s mechanisms for multi-level development, establish and improve human resources development and integration of resources to improve operational satisfaction Measures to improve.