Research On The Problems And Countermeasures Of "Contactless" Tax Service

"Contactless" tax serviceis initiated by the state administration of taxation based on the epidemic prevention and control of tax and fee reform of service,it will merge with tax service of Internet technology,face the long existing in the current tax service work flow and the difficulties in communication problem,thus promoting the progress of the tax service,improving the tax efficiency and quality.Transforming the traditional tax service into a more mobile and convenient "contactless" tax service is conducive to reducing the gathering of tax service hall staff,decreasing the risk of epidemic spread,further improving the efficiency and quality of tax service,optimizing the tax business environment,and enhancing the sense of gain of taxpayers and payers.In recent years,the Taxation Bureau of J city has continued to promote "contactless" tax service,helping taxpayers and payers build a safe,convenient and efficient service platform,while the construction has achieved initial results.By using the research methods of questionnaire survey and statistical analysis,this thesis explores the development status of "contactless" tax payment service in J City and takes taxpayers as the object of questionnaire survey.It takes the satisfaction degree of current"contactless" tax payment service in J City as the survey content,summarizes the problems and deficiencies existing in the process of promoting "contactless" tax payment service in tax departments represented by the Taxation Bureau of J City,then analyzes the causes,and finally puts forward the path for improvement.The study found that the limitations of"contactless" tax payment services mainly include information communication,supply and demand convergence and data security issues.In order to optimize the "contactless" tax payment service,it can be explored from the following five aspects:Firstly,taking precise measures to establish a tax service mechanism for continuous improvement;secondly,breaking the data barrier and improving the tax data processing ability;thirdly,optimizing the construction of "contactless" tax service platform;fourthly,optimizing the team construction,improving the assessment and incentive mechanism;fifthly,guiding the participation of the third party to build a social co-governance tax service model.