The Impact Of The COVID-19 Pandemic On The Terminal Delivery Outlets Of The Express Delivery Industry And Its Respons

Since the outbreak of COVID-19,the express delivery industry,as the vanguard of the transportation of epidemic prevention materials and people’s living materials,has made outstanding contributions in smoothing the economic cycle,serving for people’s livelihoods,and serving for government,providing a solid guarantee for epidemic prevention and control.But at the same time,under the influence of the new crown epidemic,many problems have also been exposed in the terminal distribution link of the express delivery industry.It is mainly reflected in the poor postal route at the end of delivery,the rising delay rate,loss rate,and damage rate of express shipments and the risk of the spread of the new coronavirus.Terminal distribution is the most important part of the operation process of the express delivery industry.A healthy terminal delivery system and efficient and high-quality terminal delivery services are not only the key to the brand building of express companies,but also the need for the healthy development of the entire express delivery industry.high-quality development is of far-reaching significance.Based on the current situation of the terminal distribution development of the express delivery industry under the epidemic,this paper proposes countermeasures for promoting the healthy development of terminal delivery in the express delivery industry from the perspective of the comprehensive benefit system of terminal delivery in the express delivery industry,in combination with the characteristics of the main participants in terminal delivery.First of all,by reading a lot of relevant literature,Summarizing the current status of research on end-of-line distribution in the express delivery industry at home and abroad.Then put forward his own research direction and discuss the significance of the topic.Then summarize the main content of the subject research,introduce the research method,and draw the technical roadmap of this paper.Secondly,it expounds the current situation of the terminal distribution of the express delivery industry under the new crown epidemic,and analyzes and summarizes the problems faced by the terminal distribution link.Starting from the relevant participants of terminal delivery,issue questionnaires with targeted questions to the person in charge of express terminal outlets,couriers,and consumers,and then conduct cross and cluster analysis on the collected survey data to provide data for subsequent research support.Finally,the AHP method is used to combine the four participants of terminal distribution:the main body of terminal distribution-terminal distribution network,the executor of terminal distribution-courier,the service object of terminal distribution-consumers,and the terminal distribution operator Supervisors-government functional departments,build a four-in-one express delivery terminal distribution comprehensive benefit system model,and then refer to the indicator weights in the model to put forward coping strategies to solve the practical problems faced by terminal delivery,so as to boost the healthy development of terminal delivery in the express delivery industry.