The Study Of Intention To Use And Satisfaction With Medical Mobile Payment Based On The Technology Acceptance Model

ObjectiveThis study uses the Technology Acceptance Model to study the current situation of mobile payment use of medical expenses in hospital scene,analyzes the differences in the usage habits,Intention to use and satisfaction of different groups of mobile medical payment,probes into the influencing factors of patients ’ adoption of mobile payment for medical expenses,and analyzes the related factors that affect patients ’ intention to use and use satisfaction according to model variables.In order to provide suggestions for promoting and optimizing the mobile payment business of medical expenses.MethodsBy using the literature research method,this paper constructs a research model including perceived usefulness,perceived ease of use,perceived security,using attitude,using satisfaction and intention to use six variables,puts forward the research hypothesis,uses the semi-structure interview method to consult the hospital management expert,designs the medical expense mobile payment use intention and the satisfaction questionnaire according to the literature research and the expert interview result.Five three Class A hospitals were selected by the target sample,and a total of 1800 patients in five hospitals were investigated by quota sampling,and convenience sampling was used in the investigation site.Input Questionnaires Collation data,the measurement data using x±s for statistical description,does not conform to the normal distribution with M(P25,P75)description;The counting data is described by the composition ratio or percentage(%).Two independent sample T tests were used for the two groups of metering data which conform to normal distribution and variance,and the single factor variance analysis and test were carried out,and the non-parametrie Mann-Whitney U test was used to compare the two groups of metering data which did not conform to the normal distribution and variance,and the Cronbach’s coefficient was used in the reliability test.Factor analysis is used in validity test.Multi-Factor analysis uses multivariate stepwise regression.A P value of less than 0.05 is considered to be statistically different.ResultsThe survey recovered a total of 1669 valid questionnaires,the overall medical expenses of the intention to use of mobile payment will score 4.45±0.72,medical mobile payment use satisfaction score 4.37+0.62;There are differences in the intention to use medical mobile payments in different hospital patients,and the difference in the use of satisfaction is not statistically significant;age,Education level,monthly income and whether or not to have health insurance are all relevant factors that affect the intention of patients to use their mobile payment medical expenses.The attitude,perceived usefulness and perceived ease of use of the patients to mobile payment are the influencing factors of the intention to use,and the regression coefficients in the regression equation are 0.495、0.157、0.141,respecti-vely,indicating that three variables have a significant positive effect on the intention to use.The regression coefficient of perceived security and intention to use is 0.044,which indicates that perceived security has a positive effect on patients’ intention to use mobile payment.There was a significant correlation between the satisfaction of patients with mobile payment for medical expenses and their intention to use,and regression analysis showed that the regression coefficient between the two variables was 0.216,and the overall satisfaction of patients with mobile payment using medical expenses significantly affected their(continuous)intention to use mobile payment for medical expenses.ConclusionThe research shows that the demographic characteristics have a certain influence on the intention to use medical mobile payment.Therefore,in the actual medical expenses mobile payment business promotion,should be based on the patient group differences to adopt a precise publicity guidance strategy,expand the medical cost of mobile payment coverage,so that more people enjoy the convenient diagnosis and treatment services.In addition,users useful perception of mobile payment for medical expenses,perceived ease of use,perceived security and using attitude also have some influence on the intention to use.A good use experience has a positive effect on patients’ acceptance of innovative medical service technology,whieh has a direct impact on their satisfaction with medical services.Therefore,medical institutions and third-party platforms should further optimize business processes,gradually form business standards,through more extensive and in-depth research,so that Internet technology innovation products more effective and convenient service for medical scenes,improve patient satisfaction and medical experience.