Research On Knowledge Management Mode For High-Tech Virtual Enterprise (HTVE)

In the era of knowledge economy, high-tech enterprises faces much more risks of technology development and market instability. Because of the limitation of knowledge resources and time-effectiveness of market opportunities, high-tech enterprises prefer to compensate for knowledge gaps by inter-organizational collaboration, hence High-Tech Virtual Enterprises (HTVE) come into being. It is crucial for a successful HTVE to implement knowledge management by inter-organizational learning. However, most of scholars made researches on the theories and the computer based system of enterprise knowledge management. Since HTVE has the characteristics of inter-organizational boundary and dispersed distribution in location, the existed research findings in enterprise knowledge management can't meet the requirements of HTVE's knowledge management. The dissertation makes thorough and deep research on knowledge management mode of HTVE, aiming to construct the theoretical framework of knowledge management for the whole life cycle of HTVE. It studies the subjects, objects, activities and process of knowledge management, hoping to provide theoretical directions for HTVE in resolving the problems of knowledge management.The dissertation begins with the requirements to compensate knowledge gaps of high-tech enterprises, and studies the process of inter-organizational knowledge management. Based on subjects, objects and tasks in different life stages of HTVE, four-dimension knowledge management mode is built, which is realized by knowledge management in whole life cycle of HTVE.The process of compensation for knowledge gaps of high-tech enterprise is designed according to the exogenous and endogenous factors. Knowledge gap can be identified by the analysis of knowledge requirements and knowledge supplies. When it is tested by the way of cost-profit analysis that HTVE has already had a part of knowledge accumulation for knowledge gaps, building virtual enterprise is the best choice.Based on the whole life cycle of HTVE, it analyzes the process and tasks of knowledge management, therefore the requirements of inter-organizational knowledge are identified. It also analyzes enterprise knowledge management modes and applicable conditions, and puts forwards that knowledge management of HTVE should take personalization mode as the principal, and take the codification mode as the subsidiary. It establishes a four-dimension knowledge management mode, namely external environment, alliance culture, and technology system, and inter-organizational learning, which includes construction of contract network, building of learning mechanism, realization of inter-organizational learning, and setting of support system of knowledge management.Analysis of knowledge factors of cooperative partner selection is the foundation of building a HTVE, in the construction stage. Inter-organizational learning mechanism is built by setting up flexible organization structure, selecting of control modes, laying out scientific knowledge management strategy, and forming of alliance culture. Mission distribution is accomplished based on modularization idea and theory of knowledge division.It applies dynamic game model to analyze the significance of intra-partner trust in alliance. According to value chain theory, inter-organizational learning model is set up by designing levels, process, and contents. Therefore it puts forward a way of inter-member knowledge acquisition based knowledge map. It builds small-world network model for knowledge transfer of HTVE through applying ontology and semantic web to represent and store knowledge in turn. The purpose of knowledge transfer is to promote the knowledge innovation. Therefore, it needs to further study on knowledge innovation, by setting up the SECIs model of HTVE, according to knowledge transfer model by Nonaka.In the dismiss stage, it needs to allocate the knowledge returns. Under the principle of win-win, optimum of risks and returns, allocation mode is designed in the knowledge layer. Performance evaluation of knowledge management is the important step for HTVE, but it is different from the performance evaluation of knowledge management of the individual enterprise. Model of performance evaluation of knowledge management is designed based on AHP and Sequential Fuzzy comprehensive evaluation method.Building of information system platform for knowledge management based on knowledge map is technical level of four-dimension knowledge management mode. Transaction flow and systematic flow is analyzed, and systematic framework with five layers is designed. Subsequently, web structure and functions are designed, and knowledge map and knowledge coordination system is designed in detail. As last, the platform is implemented by ASP.NET, XML and SQL Server 2005.After construction of knowledge management mode, the collaborative project of refrigerator technical improvement from Haier Group and Sanyo Group is taken as an empirical analysis. Knowledge gaps of core members and their complementarities are analyzed under this empirical background. The practice of knowledge management in the construction and operating stage certifies the feasibility and effectiveness of four-dimension knowledge management mode.The study on knowledge management mode is of practical significance for high-tech enterprises to enhance competitiveness. Furthermore, the findings will provide effective ways for high-tech enterprises to compensate their knowledge gaps, also lay a solid theoretical foundation on the study of management mode for HTVE. Since knowledge sharing and technique cooperation is the primary cooperative pattern for HTVE, the dissertation also has great theoretical value for the theory and methodology research on inter-organizational knowledge management.