The Processes And Methods Of Enterprise Competence System Management

In the complicated and diversified market environment and the obvious variation expense, enterprise's competitive advantage relies on more and more enterprise's competence. Enterprise competence is invisible, producing in interaction between each visible resources and invisible resources. Essentially speaking, future enterprise will be a competence system; therefore, knowing and understanding enterprise from competence angle, that can manifest the modern enterprise's essence. First, the competence which enterprise has actually has decided enterprise's scale and boundary and the multiplex strategy and transnational operations strategy's breadth and depth; next, accumulating, developing and applying competence for product innovation and service innovation, that have decided enterprise sustainable competitive advantage.Enterprise competence system is the organic combination of all competence which enterprise has and controls (enterprise may obtain this kind of competence in completely completive market or may obtain without needing putting in high quota cost), it is composed of mutual connection competence or competence set, they mutually associate and influence each other, and accumulate experience through unceasingly alternately studying with external environment, that optimizes each competence or competence set's constitution relation and affection intensity, and strengthens themselves strength to creating value for society and gaining enterprise's long-term competitive advantage. Competence system can synthetically reflect enterprise's quality and it is enterprise livelihood and development's cornerstone. This article seeks for the origin of enterprise growth and continual competitive advantage from the angle of unifying enterprise exterior and interior, and makes enterprise competence system management be procedural and studies them by the suitable methods, hasn't only further consummated the enterprise strategy management methods, but also prompts the theory, the practice and the study methods of enterprise competence system management, and has stronger explanation and practical significance to enterprise's survival development.Competence system management's idea originates from the studies of habitual domain theory and competence set analysis aspect, "competence" is the development of the individual competence, including all organic organization's competence, including enterprise and so on, "system" is the development of the "set" idea, but "management" develops "the analysis". The competence system management makes management's each link be procedural based on "the process idea", namely defines each management actions'work reason, premise as well as achievement, and designs management actions' realization manners and methods i.e. the tool and the technology design.Based on "the process idea" and unifying professor Yves Doz's classification to competence management and five questions of competence management, this article discusses the enterprise organization competence system management's theory and method system, and conducts the essential evaluation study.First, construct the frame of enterprise competence system management.To systematically study, this article constructs the frame of enterprise competence system management combining with habitual domain theory, enterprise competence theory and competence system management's contents.Second, study enterprise competence system synergism mechanism.This article constructs the self-organization evolution model by the collaborative theory and system dynamics method. Enterprise competence system coordinates and cooperates mutually by the coordination way to realize the uniformity and the complementarity, it unceasingly produces the synergism, so that enterprise competence system realizes the organization, from one kind of disordered state to ordered state, from one kind of preliminary ordered state to another kind of new high-level ordered state, so constituting a complete competence system management process.Third, study enterprise competence system management's six processes and their methods.According to the frame of enterprise competence system management, through knowledge management's method, unceasingly refine and test the knowledge which enterprise has and absorbs from the exterior, develop competence system from enterprise's visible resources and invisible resources; expand them to the enterprise actual need competence system by the fuzzy rough neural network method; screen the developed and expanded enterprise competence system by the ant group algorithm, then compose competence aggregation group to aggregate competence; leverage the aggregated competence system by the real options game method for seeking the optimal opportunity in the dynamic competition environment; make renewal along with the dynamic market unceasing change for making enterprise's competence system have the competitive advantage. Competence system can bring the huge benefit for the enterprise, but competence system also has the problem and the crisis and the undesirable tendency, constructing the maturity model which can reflect enterprise competence system condition and instruct competence system's improvement direction and goal, using the attribute mathematical model and the fuzzy group analytic hierarchy process to appraise it, then constructing the enterprise competence system early-warning system by the scenario planning theory to seek the best guard countermeasure and prevent accidents before they occur, that can provide more perfect competence system for enterprise development.Fourth, giving the enterprise competence system management's evaluation and lifting methods.According to the study of competence system management's six processes, designing the evaluation criteria and evaluation processes, establishing indicators, and giving the empirical evaluation of two selected enterprises competence system management by the fuzzy group analytic hierarchy process, and giving the lifting methods based on the evaluation and the previous theory and study.In brief, the enterprise competence system management is divided into seven processes i.e. competence system definition, competence system development, competence system expansion, competence system aggregation, competence system leverage, competence system renewal, competence system management maturity and early-warning, and separately researching on them one by one by utilizing the suitable method and mathematical model, lastly, giving enterprise competence system management's evaluation and lifting methods.Through this article's study, we can constitute a basic theory of making system analysis and study on the enterprise competence system management, it provides more scientific and reasonable management decision frame system and management decision process for enterprise obtaining the continual competitive advantage.