Research On Automobile Components Suppliers Relationship Management Based On Process Improvement

The increasingly fierce market competition environment and personalized customer demand bring enterprises whole new challenges and changes: the relation among enterprises transforms from "cooperation—game" to a higher level of "cooperation—concordance & win-win"; production mode changes from traditional mass production to multi-variety, small-batched, customized production; management model changes from the function-oriented to the process-oriented. In response to this trend, supplier relationship management (SRM) based on process improvement taking automobile components industry as its application background is proposed, so as to study systematically and quantitatively into new management ideas, management modes and methods suitable for automobile components supply field in China.The article first analyses the differences and connections among the supply chain management, supplier management, procurement management and related concepts such as the Collaborative Partnership; the article systematic analyses the concept and nature of supplier relationships, puts forward that SRM is a set of process management system that manages relationship between the enterprise and suppliers as well as related activities in order to accomplish the win-win situation. The definition implies that :①SRM is a process management system;②Supplier relationship is diverse;③The stability of supplier relationships is relative;④Information technology is the means and tools for the implementation of SRM. This definition reveals the meaning of the SRM , make clear the relationship between SRM and the relevant management concepts, as well as information technology. On this basis, the process improvement ideas of quality management is introduced into the area of supplier relationship management to propose the Supplier Relationship Management Model based on process improvement( PI-SRM), the model associates the various fragmented key management contents and study systemically to establish a complete set of process management system, reveals the identification of supplier relationships ,the establishment of supplier relationships, supply management and relationship maintenance of the whole process as well as the core management issues.Regard PI-SRM as the main line of study, combined with features of auto parts industry, the article set up a two-dimensional quantitative screening model of automobile parts supplier relationship to discriminate quantitatively the supply relationships in relationships type and life cycle in the process of supplier relationships identification. The article also discusses several typical supplier relationship management strategies; sets up an automobile parts supplier selection bi-level programming model in the process of supplier relationships establishment, evaluate multiple kinds of selection factors through the upper and lower objective functions in the different aspects of buyers and suppliers, finally gets the optimal supplier selection program, and designs a model of genetic algorithm. In the processes of PI-SRM operation and maintenance, in allusion to the current status in the field of supplier performance management that emphasis on the results, contempt on process, penalty-based, lack of cooperation awareness, the article proposes a process-based auto parts supplier performance management model and develops a process performance indicators system, designs the architecture of auto parts supplier performance management system. In order to help enterprises to enhance their PI-SRM process management, the article proposes hierarchical-type process capability evaluation system , instituting the hierarchical-based evaluation benchmark constituting by the defined level, quantitative management level and continuous optimization lever ,gives the evaluation indexes, evaluation processes and evaluation methods of the detailed corresponding process capability.Finally, for the auto parts industry supply characteristics and status of information ,the article puts forward PI-SRM information gathering platform for the auto parts industry, researching deeply the typical business on the platform ,planning the platform architecture based on SaaS mode and business integration framework constituting by the manufacturers, suppliers, sharing modules and public information services module ,conducting a pilot application, and achieved good results ,providing new ideas for the information technology of auto parts industry.