A Study On The Quality Control For Government Information System In Aspect Of Failure Risks

The government information system is playing an increasingly important role in the government public services. In the information age, people put forward higher requirements on the quality of government information system. However, the government information projects have a pretty high rate of failure. How to reduce the failure risks in government information system projects is a problem concerned by government and researchers. The dissertation proposes that the failure risks could be discovered and controlled during the government projects development process. By establishing the quality control model of government, corresponding measures could be taken to reduce the risks of failure in the development process in government information system projects. By means of various research approaches, including surveys, interviews, case studies and so on, the study emphasizes on putting forward some focus factors through comprehensively reviewing literatures; and then constructing a model by the factors. On this basis, this paper selects the cases of application of the quality control model to test the utility and applicability, and suggest the strategy of quality control in government information systems.Chapter Zero is introduction. Due to the failures of government information system existing widely, nevertheless, people want to access to high quality public information, so it is important to make quality control in the development process of government information system projects. The process quality control could avoid system failure. Quality control is an effective way to prevent system failures. Through constructing the model of quality control, the quality control activities in the government system could be structured and standardized. The model of quality control is the key to reduce risk of failure.Chapter One is literature review. This paper reviews the research from three aspects. The first aspect is the study of the phenomenons of failure in government information system from the scholars at home and abroad. The research shows that:The failure in information system is a common phenomenon, but the failures in government information systems are different with the failures in private sector information systems. The second aspect is the study of the failure types in government information system. This paper argues that the analysis of the risk of failure in the government information system of scholars at home and abroad can be divided into five aspects, which are:the risk of failure of the project in the macro-management, in the organization's environment, in the process of the project, in the technical research and development and the risk of failure of the project participants. The third aspect reviews the study about quality of the government information system of scholars at home and abroad. The current research focuses on the evaluation and judgment of the quality in government information system. There are a lot of researchers studying the methods, cases study and models of the quality control of government information system. And governments of all countries in the world have done a lot of work in terms of quality management in government information system.Chapter Two expounds the theories of quality control model of government information system. The paper discusses the overall software quality management theory, critical success factors method and software life cycle theory making contribution of method, strategy and process to the quality control of information system, and the three theories are the theoretical basis of constructing the model of quality control in the government information system. The paper constructs a scientific, structured and standard quality control model of government information system which can effectively reduce the risk of failure through the combination of the three kinds of theories and methods.Chapter Three analyzes and refines quality control factors of the failure risk of the government information system. Based on the summary of the causes of the failure of the government information system, the paper compares the differences and commons of the failure reasons between government information system and general private sector information system. Combined with the experts'practical experience, according to the five aspects of solution to the failure of government information system, the paper refines and sorts out 5 factors and 25 sub-factors of the quality control in the government information system. The paper describes the factors from the perspective of reducing the risk of failure in the government information system, and proposes the quality control method of the government information system.Chapter Four constructs the quality control model of government information system based on the risk of failure. This paper analyzes the seven kinds of quality control information system models, which provide information method, the process of quality control system and the theory.These models provide a reference for the quality control of the government information system. There are still deficiencies in current models. Based on the analysis of the quality control factors, the paper constructs the government information system quality control model from the perspective of failurer. Each of the key factors to control the quality of government information system will be analyzed, mapping to the different stages of the government information system development life cycle, playing the roles of all participants, to achieve comprehensive management of government information system project.Chapter Five is the application of the quality control of information system model. The paper selects a e-government network construction project of a city, the city of Labor Security Supervision Bureau annual business system, and a Waterway Bureau website construction project as the cases. Through the activities of quality control in the process of project development, the paper tests the implementation process and control method of model in the government information system. Through investigating of the quality control results, we found that, the model is useful in government systems, and the strategies of quality control are proposed for three types of government information system respectively.Chapter Six summaries the research conclusions, and analyzes the inadequacies of the study. It draws conclusions as follows:The quality control model is an effective way to reduce the failure of the government information system, and the model should be constructed by a series of expected,planned quality control activities. In this paper, the quality control factors in the model are designed for reducing government information failures. By the experiment in three government systems, the model is proved to reduce the risk of failure in government systems effectively. Finally, the paper analyzes the inadequacies of the study, and puts forward the propects for the future research.