| This study examines how burnout occurs within organizations and its relationship with organizational-level variables by adapting an individual-level psychological survey of burnout to a coding instrument that may be used to code burnout within workplace ethnographies. Additionally, I extend one of the primary organizational antecedents of burnout, interpersonal interaction, to uncover the relationship between the two. I examine interpersonal interaction in terms of aspects of emotional labor. My measures of burnout and emotional labor are added to an existing ethnographic dataset. I find that the source and type of emotion work have different effects on the burnout components. I also find that the different components of burnout have different effects on workgroups' experiences and consequences. I argue that the concept of burnout should be examined as an organizational-level phenomenon and may need to be extended to include antecedents not solely related to interaction in the workplace. |
