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Communication network approaches to conflict management at the workplace and job satisfaction

Posted on:2009-06-16Degree:Ph.DType:Dissertation
University:Michigan State UniversityCandidate:Lee, Hye EunFull Text:PDF
GTID:1449390005960684Subject:Social work
Abstract/Summary:
The current study examined the relationship between conflict management styles and job satisfaction. Based on Balance Theory, it was predicted that, as an employee has more and more balanced conflict management styles with all employees with whom he or she communicates in an organization, he or she will be more and more satisfied with his or her job. Next, it was questioned whether there are any differences among styles regarding the relationship between a balanced style and job satisfaction. One hundred and thirty-three employees from 15 small organizations in South Korea completed a questionnaire where communication networks at the workplace and each participant's conflict management style and job satisfaction ere measured. It was found that similarity in integrating as a style of conflict management among employees in a communication network was positively related to each employee's job satisfaction. In contrast, similarity in compromising, dominating, or obliging styles were not related to each employee's job satisfaction. Finally, implications and limitations of these findings were discussed.
Keywords/Search Tags:Job satisfaction, Conflict management, Communication network, Each employee
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